CelluReviews of getcellu.com

3.8780 reviews
Cosmetics & Makeup

Cellu

About Cellu

Clean beauty that actually works. No BS, no fillers, no harmful chemicals. Vegan. Free from parabens, silicones & PEGs. Clinically dosed actives that deliver.

Cellu (getcellu.com) has 780 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.

Also known as: getcellu.com
Website: getcellu.com
Category: Cosmetics & Makeup
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 7% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Cellu reviews

780 approved reviews, newest moderated first

Elizabeth
Apr 9, 2026
Cellu products are the best
Cellu products are the best. Settles beautifully on my skin. Great results !
Kate E.
Apr 8, 2026
An improvement in a couple of weeks
Have only recently discovered your product so have only been using it for a couple of weeks. But already I am starting to see an improvement.
Mic
Apr 8, 2026
I bought creepy skin cream to try on 3…
I bought creepy skin cream to try on 3 tubs for price of 2 introductory offer. Do not like the smell or the feel of it. Within 3 weeks I get notification that they are charging me for another 3 tubs. I try to cancel but they won't let me and send anyway. I ask to return and they say I have to send to China at my own cost and if it doesn't arrive, hard luck no refund. I am very disappointed
Response from CelluApr 9, 2026
Hi, We’re truly sorry to hear about your experience and completely understand how frustrating this must have been. This is not the level of service we aim to provide, and we genuinely want to resolve this matter for you. We have reviewed our records to locate your account so we can assist further, but unfortunately we have been unable to identify your order based on the information available. To help us address this promptly, please provide your order details or contact our customer service team directly. We remain committed to resolving customer concerns fairly and appreciate you bringing this issue to our attention. Best regards, Cellu
Deb E.
Apr 7, 2026
Absurd postage cost policy has me never returning
They actually have some great products (the crepey skin cream seems to do its job but the eye revival complex has done NOTHING) but have lost me as what would have been a long term loyal customer due to their dishonest practices. I was placing my 2nd order with them and there were upselling options at great prices. I was intending to purchase all 3 but when I accepted the first one, I was charged an additional full postage cost. For a spatula!!! I raised it immediately and they cancelled the order but were clear there had been no refund. So I have still paid a full postage charge for a tiny spatula to be added to my order. There was follow up seeking to resolve but it came to a grinding halt when it was stated that the policy is that for each upsell item a full postage charge is also added. Some rubbish about ensuring the orders are accurate. Utter rubbish. I am now reporting to relevant consumer affairs authorities as this can’t possibly be legitimate. Thankfully there are other businesses with awesome alternatives that don’t rip people off in this way.
Response from CelluApr 9, 2026
Hi, We’re very sorry for the inconvenience and completely understand your frustration regarding the postage charges on your recent order. Please know that it was never our intention to cause confusion or dissatisfaction. We wanted to resolve this matter as quickly as possible and had sent you an email to address your concern directly. We truly appreciate your feedback and will use it to review our policies to improve the experience for all our customers. We apologize again for any frustration this has caused and hope to regain your trust in the future. Warm regards, Cellu
Heidi
Apr 5, 2026
I received order didn't like the smell
I received order didn't like the smell, I returned order to warehouse it was sent from in the same package now they have denied my refund now saying I have to return it to China after I already sent it. I sent them tracking # and proof of delivery
Response from CelluApr 9, 2026
Hi, We’re very sorry to hear about the difficulty you’ve experienced with your return and refund. We completely understand how frustrating and disappointing this must be, especially after you’ve already sent the item back to the warehouse with tracking and proof of delivery. We genuinely want to resolve this for you as quickly as possible. To do so, we’ll need some additional details about your account or order so we can locate your records and review the situation thoroughly. Once we have the information, we’ll do everything we can to ensure this matter is resolved promptly and fairly. We truly appreciate your patience and sincerely apologize for the inconvenience caused. Warm regards, Cellu
Jo
Apr 5, 2026
Beware automatic repeat orders
I like the cream and would buy it again but specifically asked that there be no repeat orders. I ordered "buy 2 get 1 free" and was happy when it arrived but a month later I found I had been charged €62 for a single pot on a repeat order.
Response from CelluApr 9, 2026
Hi, We’re very sorry to hear about the unexpected repeat order and completely understand your frustration. This is not the experience we want for our customers, and we genuinely want to resolve this matter for you. To help us review what happened and ensure it’s addressed correctly, could you provide more details about your order, such as the order number or the email used to place it? Once we have your information, we’ll check your account and work to resolve this as quickly as possible. We sincerely apologize for the inconvenience caused and appreciate your patience. Warm regards, Cellu
Janmarie
Apr 4, 2026
Not worked for me
I have been using Cellu for 4 or 5 weeks and I can't say its worked to be absolutely honest. I hoped it would but I am nearly at the end of the first tub. I haven't used a pea size amount because its not enough. I am disappointed.
Response from CelluApr 9, 2026
Hi, Thank you for your feedback, and we’re very sorry to hear that Cellu hasn’t met your expectations so far. Please know that results can vary depending on individual skin type, how consistently the product is used, and the amount applied. We genuinely want to help you get the best possible results and ensure you’re using the product effectively. To assist further, could you provide more details about your account or order? Once we have this information, we can review your usage and offer guidance or possible solutions. We sincerely apologize for any disappointment and appreciate your patience. Best regards, Cellu
Claire S.
Apr 3, 2026
Do not buy from this company
Do not buy from this company. They have signed me up to a subscription where they take money each month, without my permission!!!! You cannot cancel it!!!. The cream is ok but it's nothing special and not worth the high price. It smells nasty too
Response from CelluApr 9, 2026
Hi, We’re very sorry for the confusion regarding your subscription and completely understand your frustration. Please know that your subscription was outlined in the confirmation sent to you at the time of purchase, and you always have the option to manage or cancel it at any time. To ensure this is resolved, we have already canceled your subscription so no further charges will be taken. We sincerely apologize for any inconvenience this situation has caused and truly appreciate your feedback. Our goal is always to make our customers’ experience smooth and transparent, and we regret that this was not your experience. Best regards, Cellu

CelluReviews of getcellu.com

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CelluReviews of getcellu.com

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An improvement in a couple of weeks

I bought creepy skin cream to try on 3…

Absurd postage cost policy has me never returning

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Beware automatic repeat orders

Not worked for me

Do not buy from this company

About Cellu

About these reviews

More in Cosmetics & Makeup

potency710.com

Procell Therapies

Greenbiomedspa

Littlestuff4u Minerals

Cellu reviews

Cellu products are the best

An improvement in a couple of weeks

I bought creepy skin cream to try on 3…

Absurd postage cost policy has me never returning

I received order didn't like the smell

Beware automatic repeat orders

Not worked for me

Do not buy from this company