CelluReviews of getcellu.com

Response from CelluJun 20, 2026

Hello, Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience. We sincerely apologize for the delay and any frustration caused by the repeated updates you received. This is not the experience we want for our customers. We would like to look into your case immediately and make things right for you. However, we are unable to locate your order based on the information provided in this review. Could you kindly share your order number or the email address used when placing the order? Once we have this, we will be able to investigate your shipment status and assist you further as quickly as possible. We appreciate your patience and look forward to resolving this for you. Kind regards, Cellu

Response from CelluJun 20, 2026

Hi, Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We have carefully reviewed your case, and our records show that the subscription option was selected during checkout. We can also confirm that your cancellation request was received prior to the next billing cycle. However, at the time the cancellation was processed, the next order had already been prepared and left our facility for shipment, which is why it could no longer be stopped. That said, we want to assure you that your subscription has now been fully cancelled, and no further products or charges will be processed going forward. We understand your frustration and apologize for any inconvenience caused. If you need any further assistance, please feel free to contact us directly so we can help. Kind regards, Cellu