AKKOReviews of getakko.com

AKKO was great! Fast service and fast pay out! I had an extremely great experience with AKKO, HIGHLY recommend them to family and friends!

Fantastic coverage at an affordable price.

Broke Phone screen yesterday morning. Filed claim at Noon and Phone was fixed by 5 p.m. same day. Paid today. Great service and technicians! Second time, Great experience

The overall experience was positive. My Samsung Galaxy Fold 3 had a dead pixel and also a lifted manufacturers screen protector. I went to my local Asurion and the phone was repaired in two hours. However, it took several days to reach this conclusion and I'll explain why. In short, there is strange lack of human customer service that can delay the repair of your phone. Two recommendations to Akko: please have human, active phone agents, not a recording. The day I visited the store, I had a question regarding the claim process that could not wait for an email response and called Akko, only to hear an automated voicemail message. So I looked to the app. The app can be very finicky. At the time that I had my phone assessed in store, I was ready to have the repair performed however my claim was shown as "closed" on the app, even though no repairs were made yet. I had to reach out to the Akko agent (via email) to confirm my claim was, in fact, still open before proceeding with an expensive repair that may not be covered with a claim shown as closed. Because I did not receive the answer the day I visited the store, I had to put off the repair for another day. I carefully set aside a day and for this reason, this app/lack of human live customer service resulted in a 5 day delay to the repair.

AKKO is awesome! I was able to take my broken iPhone 12 Pro Max into an Apple Store, get it fully repaired, send AKKO the receipt for the repair, and got reimbursed minus the deductible all within a day! Wonderful service! So glad I decided to sign up for them!

Filed a claim for a cracked phone screen. Was given the option to have it repaired locally. Did that. Today I'm trying to get reimbursed and it's been a hassle. No phone number to call. Currently an hour into a chat. -In the end they paid out minus the $100 deduct. If it was easier to talk to someone I would give 5 stars

Great customer service. Definitely worthwhile if you own expensive electronics.

I cracked my phone going to work. My designated shop was going to be closed for a few days. They found an alternate spot to take my phone. The repair cost was close to $300 to repair because it was out of network. No worries, Akko asked me to send an invoice of the repairs, within minutes they sent the funds to fix my phone!!!