AKKOReviews of getakko.com

AKKO genuinely came through for me when my MacBook was damaged during a typhoon in Asia. My backpack became completely soaked, and after taking the laptop to a local Apple Store in China, I submitted my claim while still dealing with the stress of travelling abroad. The process was surprisingly straightforward, and I received my payout within only a few days. I especially appreciated that the team did not create unnecessary obstacles over minor details like other insurances may do, such as the Apple report being written in a foreign language. Everyone I dealt with was thoughtful, practical, and helpful. As a student who backpacks frequently and has travelled to more than 40 countries, device protection is incredibly important to me. This was not my first experience using AKKO, and it reinforced why I continue to trust and recommend them.

⭐⭐⭐⭐⭐ I had an amazing experience with AKKO Mobile Insurance! The entire claim process was incredibly fast and hassle-free. I was offered a same-day replacement option, and the reimbursement was deposited into my bank account within about 20 seconds after approval. The customer support team was professional, responsive, and made everything simple from start to finish. This is by far one of the best mobile insurance experiences I've ever had. I highly recommend AKKO to anyone looking for fast, reliable, and trustworthy mobile insurance. Thank you, AKKO!

Very fast to react, phone was goo costly to repair so sent me funds within 12 hours of sending them a diagnosis from Samsung - great service, intuitive app

I insured by Samsung Flip4 with Akko. After it developed a technical problem, I initiated a claim. According to repair shops I contacted, the technical problem was not amenable to a repair and required replacement. It was a bit of a hassle at first, as I had to go to a repair facility where I told them about the problem I was having - they told me what they said on the phone (couldn't be repaired) and then wrote a letter to Akko stating this. In my opinion, there was no need for me to make the trip to the repair facility as nothing more than words were exchanged. After receiving the letter, Akko promptly authorized a payment to me for the phone that I believe was fair. I then had 30 days to obtain a replacement phone and then return the defective phone to Akko. Unfortunately, during the replacement process I received two defective phones (from vendors not associated with Akko). At this point I decided to order a newer-model phone. That worked and I returned the defective phone to Akko with no hassle. When I went to register the newer-model phone with Akko, I was notified that there would be an additional charge for the insurance. I decided that I did not want to pay the higher charge for the insurance. I then contacted Akko and asked to cancel my policy and receive a refund for the unused portion of the insurance. To my pleasant surprise, this request was granted with no hassle! Based on my experience, I would recommend Akko to anyone who sees a good value for the price that is being offered.

Amazing coverage and easy claim process

Great customer support. Easy claim submission . Only $50 per year for an iPhone coverage per year.

The company either a scam with large number of fake 5* reviews or they went out of business so be warned, you are not getting your phone repaired with them. Today marks a whole week since I have filed a claim, uploaded the video evidence, and sitting waiting for them to get back to me despite promising someone be in touch within 12 hours. Then finally someone answered me in the chat when I asked if anyone there, are they operational, but they only responded with the confirmation that they are and continued to ignore any claim update questions. So I don’t know what to call it.

Customer service was great. Quick response.