AKKOReviews of getakko.com

The claim process was smooth and support team was super responsive.

I had a great experience with AKKO—the claims process was quick, easy, and hassle-free, and their customer service was very helpful throughout the entire process.

As with most insurance companies, AKKO required documentation for the claim. I could not locate one of the documents requested. The adjuster was willing to work with me with regard to a missing document. He was certainly under no obligation to do so. I suggest this speaks highly for this company and I will continue to ensure with it.

OMG!! AKKO just replaced my S23+ screen with an original OEM screen replacement for only $29 out of pocket.. Not only that they PayPal me the total minus the deductible of $29 immediately after submitting my receipt. $250.84 cash back. AKKO is the best Thank you guys so much. Simply the Quickest Best Easiest Cheapest Phone Repair in the History of Phone Repairs!!

Pretty great! AKKO works completely off of messaging, so you can't call their support team. However, messaging their team was seamless and really easy. They gave me money when my phone was busted and I was able to choose any phone I want! Really easy.

Excellent communication and super fast claim reimbursement. Neil made the whole process easy from start to finish

Had a great experience using AKKO to repair my iPhone which had a charging port problem. After uploading my claim video late at night, it was approved the next morning. Got the repair done at the Apple Store and just submitted my receipt and received the reimbursement instantly via Venmo. Highly recommend.

After having AppleCare for years I was truly surprised by how poor the service was when I tried to get an issue addressed with AKKO. My iPhone 15 screen became detached so I filed a claim. There were a series of requirements, including that I take the phone in to a local repair shop and ask them to write up a repair estimate. Ultimately the local shop reattached the screen for free. A month later, the phone failed completely. I contacted AKKO about filing a claim. They insisted that I could not file a claim until I obtained documentation of the repair work to address the previous issue (which they did nothing to address) so that they could tell the new issue wasn’t related to the previous issue. I’m guessing they will insist on another estimate when the new claim is filed, then lead me through more weeks of hoops. I regret paying for this insurance in advance and would never use this company again. Their service was so slow and complicated I had to buy another phone to maintain cell availability.