Get SeleneReviews of get-selene.com

Response from Get SeleneSep 30, 2026

Hi Alliy, thank you for sharing your concerns. We sincerely apologize for the worry and frustration caused by your experience. We’d like the opportunity to look into your order and better understand what happened so we can provide assistance. Please email us at [email protected] with your order details and reference this Trustpilot review so our team can prioritize your request and review the next steps. Thank you for bringing this to our attention. We hope to have the opportunity to assist you further. -The Selene Team

Response from Get SeleneSep 30, 2026

Hi Traci, thank you for sharing your experience with us. We understand how important it is to have your return and subscription concerns addressed clearly and promptly. We’d be happy to look into your account and help with your request. Please email us at [email protected] with your order details and reference this Trustpilot review so our team can prioritize your request and review the next steps with you. Thank you for bringing this to our attention, Traci. We appreciate the opportunity to assist you. -The Selene Team

Response from Get SeleneSep 30, 2026

Hi Kyla, thank you for sharing this with us. We sincerely apologize for the experience you’ve had with the cancellation process. We understand how disappointing it is to request a cancellation shortly after placing an order and then be left without clear resolution. We’d really like to look into this personally and get it properly resolved for you. Please email us at [email protected] with your order details and reference your Trustpilot review so we can prioritize your request. We’ll make sure the cancellation and refund are properly reviewed and work toward getting this sorted out for you. -The Selene Team

Response from Get SeleneSep 30, 2026

Hi there, thank you for bringing this to our attention. We sincerely apologize for the experience you’ve had. We understand why you’d want clarity and a resolution when a charge appears that you weren’t expecting. We’d really like to look into your order and subscription personally and make sure everything is properly addressed. Please email us at [email protected] with your order details and reference your Trustpilot review so we can prioritize your request. We’ll work with you to get this sorted out. ❤️ -The Selene Team

Response from Get SeleneSep 28, 2026

Hi Jordan, thank you for sharing your perspective with us. We sincerely apologize if our messaging came across as alarmist or gave you that impression. That was never our intention. Our goal is simply to share the benefits of having a clean, fresh source of water available for pets and how the fountain can make that easier for pet parents. We truly appreciate the feedback and will keep it in mind moving forward. -The Selene Team

Response from Get SeleneSep 28, 2026

Hi Kari, thank you for sharing this with us. We sincerely apologize that your experience has left you feeling this way. We’d really appreciate the chance to look into this for you and make sure your concern is properly taken care of. Please email us at [email protected] with your order details and reference your Trustpilot review so we can prioritize your request. We’ll work with you to get this sorted out and make the next steps as easy as possible. ❤️ -The Selene Team

Response from Get SeleneSep 26, 2026

Hi Richard, thank you for sharing this with us. We’re sorry that your experience with Selene hasn’t been what you expected. We’d really like the chance to make things right. Please email us at [email protected] with your order details and reference your Trustpilot review so we can prioritize your concern. We’ll make sure it’s properly reviewed and worked through toward a resolution, and we hope we can turn things around for you. 🐾 -The Selene Team

Response from Get SeleneSep 26, 2026

Hi L, thank you for sharing your experience with us. We’re sorry that the larger fountain wasn’t a good fit for your two pups. We also understand your concern about getting help with the return. We’d really like to get this looked into properly for you. Please email us at [email protected] with your order details and reference your Trustpilot review so we can prioritize your return request. We’ll make sure your concern is properly reviewed and worked through toward a resolution. 🐾 -The Selene Team