Get SeleneReviews of get-selene.com

Response from Get SeleneSep 30, 2026

Hi Roezee, thank you for bringing this to our attention. We sincerely apologize for the experience you’ve had. We understand how disappointing it must be to have this take so long to get sorted out. We’d really like to look into your order personally and make sure the return concern is properly addressed. Please email us at [email protected] with your order details and reference your Trustpilot review so we can prioritize your request. We’ll work with you to get this moving in the right direction. ❤️ -The Selene Team

Response from Get SeleneSep 30, 2026

Hi Ben, we’re truly sorry to hear that you’ve had this experience. We know how much you care about your pet, and we want you to feel that same level of care and support from us. We’ve looked into our records but haven’t been able to locate a previous email or support request under your name. If you’re comfortable sharing a few details about your order, we’d really appreciate the chance to look into this personally and better understand what happened. If you’d rather keep your order information private, you can also reach us at [email protected] and reference this Trustpilot review. Our team will prioritize your request and make sure it receives the attention it deserves. Thank you for taking the time to bring this to our attention. We’d genuinely love the opportunity to help and make this a better experience for you and your furry family member. — The Selene Team

Response from Get SeleneSep 30, 2026

Hi Benjamin, we’re truly sorry that you’ve been left waiting for an update on your order. We know how exciting it is to have something on the way for your furry family member, and we understand how important it is to have clear updates along the way. We’ve looked into our records but haven’t been able to locate an email or support request under your name. If you have any concerns with your order, please feel free to reach out to us by email or respond to the information request here on Trustpilot. If you’re not comfortable sharing your information here, you’re also more than welcome to email us directly at [email protected] and reference this review so we can prioritize looking into it for you. Thank you for bringing this to our attention. We’d genuinely love the opportunity to help and make sure you and your pet get the support you deserve. 🐶🐾 — The Selene Team

Response from Get SeleneSep 30, 2026

Hi there, we sincerely apologize for any confusion around this. When you’re ordering something for your furbaby, we know how important it is to feel confident about who you’re buying from and know that there’s a team here to help if you ever need us. Selene Pets is based in the U.S., with a U.S. return address and a customer support team available to help with anything that comes up. Our fountain also comes with a 365-day money-back guarantee, so you have plenty of time to make sure it’s the right fit for your pup. If you have any concerns with your order, please feel free to reach out to us by email or respond to the information request here on Trustpilot. If you’re not comfortable sharing your information here, you’re also more than welcome to email us directly at [email protected] and reference this review so we can prioritize looking into it for you. We’d be more than happy to look into this personally and make sure any concerns you have are addressed as quickly as possible. Your satisfaction, and making sure you and your furbaby are taken cared of, is incredibly important to us. Thank you for taking the time to share your experience, and we truly hope you’ll allow us the opportunity to make things right.

Response from Get SeleneSep 30, 2026

Hi Joy, thank you for bringing this to our attention. We sincerely apologize for the experience you’ve had with the pump issue and the replacement process. We understand how disappointing it is to be left without a working fountain after trying to troubleshoot the problem. We’d really like to look into this and get it properly resolved for you. Please email us at [email protected] with your order details and reference your Trustpilot review so we can prioritize your request. We’ll make sure the next steps are as smooth as possible. ❤️ -The Selene Team

Response from Get SeleneSep 30, 2026

Hi Penny, thank you for sharing this with us. We sincerely apologize that your order has taken this long to reach you. We’d really like to look into your order personally and get this properly resolved for you. Please email us at [email protected] with your order details and reference your Trustpilot review so we can prioritize your request. We’ll make sure this receives the attention it deserves and work toward getting things sorted out for you. ❤️ -The Selene Team

Response from Get SeleneSep 30, 2026

Hi Kat, thank you for sharing your feedback with us. We’re sorry to hear that your experience left you feeling this way. We’d really like the opportunity to understand what happened and help address any concerns you may have. Please email us at [email protected] with your order details and reference your Trustpilot review so we can look into this properly for you. -The Selene Team

Response from Get SeleneSep 30, 2026

Hi Joy, thank you for sharing your experience. We sincerely apologize for the frustration you’ve experienced with your order and return request. We understand how important it is to have clear support when you need assistance, and we’d appreciate the opportunity to look into your concerns and help further. Please email us at [email protected] with your order details and reference this Trustpilot review so we can prioritize your request and review the next steps. Thank you for bringing this to our attention. We hope to have the opportunity to assist you. -The Selene Team