Get SeleneReviews of get-selene.com

Response from Get SeleneJul 6, 2026

Hi John, Thank you for taking the time to share your feedback. We're so glad to hear that your dogs are loving the water bowl! It means a lot to know the fountain is making a positive difference for them. We're sorry to hear about the issue with the water level indicator and your experience with our support process. Requesting a video is often the fastest way for our technical team to identify the cause and provide the correct solution, but we understand that waiting for the next step can be frustrating. If you haven't already, please reply to your existing email with the requested video or send us a follow-up at [email protected] with your full name and order number. We'll be happy to prioritize your case and work toward a resolution as quickly as possible. Thank you again for your honest feedback. We appreciate the opportunity to make this right. -The Selene Team

Response from Get SeleneJul 6, 2026

Hi Fran, Thank you so much for your wonderful review! We're so happy to hear that your pup loves the Selene water bowl! It's completely normal for some dogs to be a little cautious around something new at first, so we're delighted that he quickly realized there was nothing to be afraid of. Knowing that he's enjoying fresh, flowing water and using the fountain with confidence is exactly what we love to hear. Thank you for choosing Selene and for sharing your experience. Give your happy pup some extra belly rubs from all of us! -The Selene Team

Response from Get SeleneJul 3, 2026

Hi Cynthia, Thank you so much for your wonderful review! We're thrilled to hear that you and your dogs are loving the Selene fountain. It's fantastic to know that your pups are drinking more regularly and that you're enjoying the convenience of not having to refill it as often as a traditional water bowl. Helping pets stay better hydrated while making life a little easier for pet parents is exactly what we designed Selene to do, so your feedback means a lot to us. Thank you for choosing Selene and for taking the time to share your experience. Give your dogs some extra love from all of us! -The Selene Team

Response from Get SeleneJul 2, 2026

Hi Paul, Thank you so much for taking the time to leave such a detailed and thoughtful review! We're delighted to hear that you've had such a positive experience with your Selene fountain over the past month. It's wonderful to know that you've noticed the benefits of the stainless steel bowl, the impressive battery life, the effectiveness of the filters, and most importantly, that Casey is drinking significantly more water. Hearing that he's staying better hydrated is exactly what we hope for. We also sincerely appreciate your constructive feedback regarding the water level alert. That's an excellent suggestion, and we can certainly understand how a more noticeable notification, such as a flashing light or audible alert, would make it even easier to know when it's time for a refill. We'll be sure to share your recommendation with our product development team as we continue looking for ways to improve the Selene experience. Thank you again for your support, your detailed observations, and for choosing Selene. Please give Casey some extra love from all of us! -The Selene Team

Response from Get SeleneJul 1, 2026

Hi Nina, Thank you so much for sharing Jasmine's story! We're absolutely delighted to hear that your six-year-old pug is drinking so much more water since using the Selene fountain. It's wonderful to know that something as simple as fresh, flowing, filtered water has made such a positive difference for her. Hearing that it's made "a world of difference" truly means so much to us. Helping pets stay happy, healthy, and well hydrated is exactly why we created Selene. Thank you for trusting us with Jasmine's hydration and for taking the time to share your experience. Please give sweet Jasmine some extra cuddles from all of us! -The Selene Team

Response from Get SeleneJun 29, 2026

Hi Kimberly, Thank you so much for your wonderful review! We're thrilled to hear that your dogs are loving the continuous flow of fresh water. One of the biggest benefits of the Selene fountain is providing pets with fresh, circulating water instead of stagnant water, so we're delighted to know it's making such a positive difference for your furry family. It's especially rewarding to hear that your dogs are drinking more and seem to be more active. Helping pets stay happy, healthy, and well hydrated is exactly what we strive for. Thank you for choosing Selene and for taking the time to share your experience. Give your pups some extra love from all of us! -The Selene Team

Response from Get SeleneJun 29, 2026

Hi Mrs C, Thank you so much for your wonderful review! We completely understand being a little nervous about making such an investment, so we're thrilled to hear that your 2-year-old Cocker Spaniel loves the Selene fountain and is drinking more water than ever before. It's especially great to know that the fountain has been such a valuable addition during the recent heatwave in the UK. Keeping our pets well hydrated during warmer weather is so important, and we're delighted that Selene is helping your pup stay happy and healthy. Thank you for placing your trust in us and for sharing your experience with other pet parents. We're so pleased that you feel it was worth every penny! Give your lovely Cocker Spaniel some extra cuddles from all of us! -The Selene Team

Response from Get SeleneJun 29, 2026

Hi Debbie, Thank you so much for sharing Amaria's story with us! We're absolutely delighted to hear that the Selene fountain has made such a difference for your six-year-old girl. Seeing our pets drink more water and knowing they're getting the hydration they need is such a wonderful feeling, and we're thrilled that Amaria is now drinking so much more. More water and more potty breaks definitely sound like a success! 😄 Thank you for recommending Selene to other pet parents. Hearing that this has been one of the best purchases you've made truly means the world to us. Please give sweet Amaria some extra love from all of us, and thank you for choosing Selene! -The Selene Team