Get SeleneReviews of get-selene.com

Response from Get SeleneOct 13, 2026

Hi Robert, thank you for sharing your experience with us! ❤️ We're glad to hear things have been going well overall, and we completely understand wanting to have control over when you receive additional products. We'd like to reassure you that subscriptions are entirely optional at checkout. You can always choose a one-time purchase, and if you have an active subscription you no longer wish to continue, you can easily cancel it at any time. Our team would also be more than happy to help you with this at [email protected]. We appreciate you bringing this up, Robert, and want to make sure your experience with Selene is as easy and convenient as possible! 🐾 — The Selene Team

Response from Get SeleneOct 13, 2026

Hi Alanna, we're so glad to hear that both your cats and dogs are enjoying their fountain! ❤️ It's wonderful that you don't have to refill it as often and that the quiet operation has been a good fit for your home. We know how important keeping your furry friends' water clean is, so we're especially happy that you've been pleased with the filtration and haven't noticed any biofilm buildup. Regular cleaning and filter changes are also great ways to help keep everything fresh! Thank you for sharing your experience with us, Alanna. We appreciate you trusting Selene with your fur family's daily care, and we're happy the fountain has made things a little easier for you! 🐾❤️ — The Selene Team

Response from Get SeleneOct 13, 2026

Hi Sheila, thank you for sharing your experience with us! ❤️ We're glad the filter has been helping catch your furry friends' hair, and it's lovely to hear you've decided to get a second fountain for your cats' room! We also appreciate you mentioning the debris collecting at the bottom of the bowl. We'd be happy to take a closer look and share some cleaning and troubleshooting tips that may help. Just reach out to us at [email protected] whenever you need a hand. It means a lot that you've chosen Selene again, Sheila. We hope your cats enjoy their new fountain just as much! 🐾❤️ — The Selene Team

Response from Get SeleneOct 13, 2026

Hi Jerry, thank you for sharing your experience with us! ❤️ We appreciate you being with Selene for the past two years, and we're glad to know your overall experience has been positive. We also appreciate you mentioning the pump issue. If you ever run into any trouble with your fountain, please don't hesitate to reach out to us at [email protected]. We'd be more than happy to help or share some troubleshooting tips to keep everything running smoothly. Thanks again for your continued support, Jerry. We're always happy to lend a hand whenever you and your furry friends need us! 🐾❤️ — The Selene Team

Response from Get SeleneOct 13, 2026

Hi Colin, we're so glad your pups warmed up to their new fountain so quickly! ❤️ It's lovely that they went from being a little unsure to using it so comfortably in just a few hours. We also appreciate you mentioning the drumming sound. We can understand how noticeable that would be on tiled floors! Keeping the water topped up may help, but if the noise continues, please feel free to email us at [email protected]. We'd be happy to look into it and share some helpful tips. Thank you for sharing your experience with us, Colin. We're happy the fountain is working well for your dogs, and we appreciate you letting us know where we can make things even better! 🐾❤️ — The Selene Team

Response from Get SeleneOct 13, 2026

Hi Gnarly, we're so happy to hear that Teddy is enjoying his fountain and drinking more water! ❤️ It's especially sweet knowing your rescue pup has taken to it so well. We also appreciate your patience with the delivery and initial response time. We're glad our team was able to provide the helpful, timely support you deserved, and it means a lot that you've recognized their efforts. Thank you for sharing your experience and for encouraging other pet parents to give Selene a try! We truly value your feedback and are continuously working to improve the experience we provide. We're grateful for your understanding and hope Teddy continues to enjoy his fountain for a long time to come! 🐾❤️ — The Selene Team

Response from Get SeleneOct 13, 2026

Hi Ninus, we're so glad to hear that your pups have been enjoying their fountain for the past eight months! ❤️ It's wonderful knowing that the filtration has been working well for you and that your furry friends are happy with their fresh water. We also really appreciate your thoughtful suggestions about the water-level window and stainless steel finish. Feedback like yours is valuable, and we'll be sure to share it with our team as we continue looking for ways to improve. Thank you for sharing your experience with us! We're grateful for your continued trust in Selene, and it means a lot to know you'd choose us again. 🐾❤️ — The Selene Team

Response from Get SeleneOct 12, 2026

Hi Terri, thank you so much for sharing your experience with us! ❤️ We're glad to hear your fountain is working well so far, and we really appreciate your patience and understanding along the way. We're sorry for the delays and difficulties you experienced, and we appreciate you letting us know where we can improve. As for your question about the filter, the flat side of the lid filter should face the filter case lid, with the other side facing downward. If you need any more help with the setup, please don't hesitate to email us at [email protected]. We'd be happy to walk you through it! Thank you for your honest feedback and for still being willing to recommend Selene, Terri. Your suggestions are valuable to us, and we'll be sure to share them with our team. We hope you and your furry friend enjoy the fountain! 🐾❤️ — The Selene Team