Get SeleneReviews of get-selene.com

Response from Get SeleneOct 5, 2026

Hi Yitka, We sincerely apologize that your experience with us has left you feeling this disappointed and unheard. It’s never our intention for a customer to feel that their request or concerns aren’t being taken seriously. Unfortunately, by the time we received your cancellation request, the order had already been processed and handed over to the courier, which meant we were no longer able to stop the shipment. We’re sorry for the concern and inconvenience this caused. Upon checking, our team is already in touch with you and has provided the return instructions so we can continue helping you from here. We’ll remain available throughout the return process and make sure your request is properly addressed through to resolution. Thank you for your patience, Yitka, and for giving us the opportunity to work through this with you. We’ll be here to support you and see this through with you until everything is taken care of. — The Selene Team

Response from Get SeleneOct 5, 2026

Hi Denise, We’re truly sorry this experience has left you feeling this way, especially after you had already purchased enough supplies for your fountain. We understand how concerning it can be to see another order when you weren’t expecting or needing one. We’d like to clarify that we offer both a one-time purchase option and a subscription option, which are presented before checkout. Customers who choose a subscription can manage or cancel it at any time, and our team is always happy to assist with cancellation if needed. It’s never our intention for your messages to feel overlooked. At the moment, we don’t have enough information from your review to locate your order or correspondence, but we’d really like to look into this personally. You can respond to the information request here on Trustpilot, or if you’d prefer not to share your details here, please email us at [email protected] and reference this review so we can prioritize your request. Once we’re able to locate your order, we’ll work with you directly to address your subscription concern and make sure you’re supported until everything is resolved. — The Selene Team

Response from Get SeleneOct 5, 2026

Hi Sue, We sincerely apologize for the worry these unexpected charges have caused, especially when you believed your purchase was only for the fountain. We completely understand how alarming it can be to notice charges you weren’t expecting, and we want to make sure we take the time to look into this carefully with you. We’d also like to clarify how our ordering options work. Selene offers both one-time purchase and subscription options before checkout, and subscriptions can be managed or canceled at any time. If you need help making changes or canceling a subscription, our team is always here and happy to assist. We tried locating your order using the information available from this review, but we weren’t able to confidently match it to an account or locate the correspondence you mentioned. We’ve sent an information request through Trustpilot so we can find your account and properly review the charges with you. If you’re comfortable, please respond to that request with your order information. If you’d prefer to keep those details private, you’re more than welcome to email us at [email protected] and reference this Trustpilot review so we can prioritize looking into it for you. Once we’re able to locate your account, we’ll work with you directly to understand what happened, address any subscription concerns, and continue helping until everything is properly resolved. We want to make sure you feel supported throughout the process, Sue. — The Selene Team

Response from Get SeleneOct 3, 2026

Hi Eric, Two weeks is certainly enough time to give a new fountain a fair try, especially when you’re hoping your pup will take to it. We’d be happy to help from here, don't worry! If your dog is still hesitant, our team can share a few tips that may help them get more comfortable with the fountain. And if, after giving it a fair try, it simply isn’t working out for your pup, our 365-day money-back guarantee is there to give you peace of mind. We’ll work with you to find the best resolution for your situation. We’ve requested your information through Trustpilot so we can locate your order and reach out to you directly. You can also email us at [email protected] or send us a message through Facebook. Our team is here to support you and your pup throughout the process. We appreciate the opportunity to work through this with you. -The Selene Team

Response from Get SeleneOct 3, 2026

Hi Dorothy, We appreciate you bringing this to our attention. We’d like to take a closer look at what happened with your order and make sure your concerns are properly addressed. Selene does have a dedicated customer support team that is here to support you and your pup with delivery concerns, refunds, and replacement requests. If you haven’t received our emails, it may also be worth checking your spam or junk folder, as emails can occasionally be filtered there. We’ve requested your information through Trustpilot so we can locate your order and reach out to you directly. If you prefer, you’re also welcome to email us at [email protected] or reach out to us through Facebook, and our team will be happy to assist. Once we have your order details, we’ll review what happened and work with you toward the best resolution for your situation. Your satisfaction matters to us, and we’ll be here to support you throughout the process. We hope you’ll give us the opportunity to look into this and help get things sorted out for you. -The Selene Team

Response from Get SeleneOct 3, 2026

Hi Brian, Thank you for sharing your concerns. We’re sorry to hear that you had difficulty getting a response from our team. Selene does have a customer support team available to help with order questions, product concerns, and return requests. You can reach us at [email protected] or through our Facebook page, and our team will be happy to assist you right away. If you haven’t received a response by email, you’re also welcome to send us a DM on Facebook or provide your details through this Trustpilot review. We’ve requested your information here so we can reach out to you directly and help get this resolved. We appreciate you bringing this to our attention and hope you’ll give us the opportunity to make things right. -The Selene Team

Response from Get SeleneOct 2, 2026

Hi there, Thank you for taking the time to share your concerns with us. We understand how frustrating it can be when a delivery takes longer than expected or when there’s confusion around a recurring order. For shipping, expedited orders are prioritized by our team and moved to the carrier as quickly as possible. Once an order is with the carrier, however, the actual transit time can sometimes be affected by circumstances outside of our control. If your order was delayed despite being placed with expedited shipping, please reach out to us so we can review the shipment and see what we can do to make it right. For subscriptions, your subscription can be managed or canceled through the customer portal provided with your order. If you’re having trouble locating your portal link in any of the emails we’ve sent you, or need help managing your subscription, you can reach us at [email protected] or through our Facebook page, and our team will be happy to help. We’re sorry for the misunderstanding, and we hope this helps clarify how these processes work. We’d also appreciate the opportunity to look into your specific order and see how we can best resolve this for you. — The Selene Team

Response from Get SeleneOct 2, 2026

Hi S, Thank you for taking the time to share the additional details with us. We were able to locate your order and the emails you sent to our team, and we’ve already passed everything along to the team member handling your request. Rest assured, we’re already working on your refund request and will make sure this is properly followed through. Our team will be in touch with you directly, and we’ll do our best to have everything resolved for you today. We know that when you’re simply trying to get the right setup for your dog, the last thing you want is to spend more time chasing down an answer. We appreciate you bringing this to our attention and giving us the opportunity to take care of it. The Selene Team — The Selene Team