Get SeleneReviews of get-selene.com

Response from Get SeleneOct 7, 2026

Hi Booboo, we sincerely apologize for the experience you’ve had while trying to get your return taken care of. We understand that you’ve been looking for help with the next steps, and we’re sorry this has been a difficult process for you. We’d really appreciate the opportunity to help you from here and make sure your request is properly addressed. We’d really like to look into this personally, but we don’t have enough information from your review to locate your order or correspondence just yet. We’ve sent an information request here on Trustpilot so we can find your order and take a closer look at what happened. If you’re comfortable, please respond to that request with your order details. If you’d prefer to keep your information private, you’re more than welcome to email us at [email protected] and reference this Trustpilot review so we can prioritize your request. Once we’re able to locate your order, we’ll work with you directly on the next steps and make sure your return request is taken care of. We’ll stay with you throughout the process until everything is fully resolved. — The Selene Team

Response from Get SeleneOct 7, 2026

Hi J.R., we sincerely apologize that your order arrived damaged. We know you waited for your package and were expecting to finally enjoy your purchase when it arrived, so we can understand how disappointing it must have been to open it and find it in that condition. We’d really appreciate the opportunity to look into this personally and help make things right. At the moment, there isn’t enough information in the review for us to confidently locate your order or correspondence. We’ve sent an information request here on Trustpilot. If you’re comfortable, you’re welcome to respond with your order details. If you’d prefer to keep that information private, please email us directly at [email protected] and reference this review so we can prioritize your request. As soon as we’re able to locate your order, our team will work with you directly on the next steps and make sure your concern receives the attention it needs. Please rest assured that we’ll stay with you through the process and see this through until everything is fully resolved. — The Selene Team

Response from Get SeleneOct 6, 2026

Hi Annette, we’re so sorry to hear that your fountain arrived damaged. We know how disappointing it must have been to receive your order in that condition when you were looking forward to setting it up for your furry friend. We’d really like to look into this personally, but we don’t have enough information from your review to locate your order or correspondence just yet. We’ve sent an information request here on Trustpilot so we can find your order and take a closer look at what happened. If you’re comfortable, please respond to that request with your order details. If you’d prefer to keep your information private, you’re more than welcome to email us at [email protected] and reference this Trustpilot review so we can prioritize your request. Once we’re able to locate your order, our team will work with you directly on the appropriate next steps and stay with you until this is fully resolved. We want to make sure you’re properly taken care of, Annette, and we appreciate the opportunity to make this right. — The Selene Team

Response from Get SeleneOct 6, 2026

Hi Kimberley, we’re so sorry this experience has been disappointing for you and your pups. We know you were hoping they would enjoy their new fountain, and we completely understand your decision to return it when it didn’t end up being the right fit for them. Upon checking, our team is already in touch with you and has provided the return address and instructions. We’ll continue working with you through the return and make sure you have the support you need until everything is fully resolved. We also appreciate you mentioning the buildup you experienced. Because every home and water source can be a little different, regular rinsing and cleaning of the fountain, pump, and surrounding components can help prevent residue or biofilm from developing between deeper cleans. If you ever need additional cleaning or care guidance, our team is happy to help with that as well. We’re sorry this fountain wasn’t the right fit for your pups, Kimberley, but we appreciate the opportunity to help with your return and will be here to see it through with you. — The Selene Team

Response from Get SeleneOct 6, 2026

Hi Heather, we sincerely apologize for the concern and worry surrounding your return. We understand how important it is to feel reassured about what happens next when you’ve decided an order isn’t right for you, and we want to make sure you feel supported throughout the process. Upon checking, our team is already in touch with you and has provided our U.S. return address so we can help you move forward. While we’re unable to provide prepaid return labels at this time, as outlined in our return policy, we’ll be happy to guide you through the return process and make sure you have the information you need along the way. We truly appreciate your patience, Heather. Our team will continue working with you directly and make sure your return is properly taken care of. We’ll be here to support you through the process until everything is fully resolved. — The Selene Team

Response from Get SeleneOct 6, 2026

Hi Becky, we sincerely apologize for the concern and disappointment this has caused, especially after only having your fountain for a short time. We understand how important it is to feel supported when you reach out for help, and we’re sorry this experience left you feeling otherwise. Upon checking, our team is already in touch with you and is working with you directly regarding your fountain. Please rest assured that we’ll continue to be here to help and make sure your concern receives the attention it needs. We truly appreciate your patience and the opportunity to help, Becky. We’ll continue working with you and stay with you through the process until everything is fully resolved. — The Selene Team

Response from Get SeleneOct 5, 2026

Hi Skylar, We sincerely apologize for the frustration and concern this experience has caused, especially when you were looking forward to setting up the 7L fountain for your furry friend. Upon checking, our team is already in touch with you, and we’ll continue working with you directly to understand what’s causing the issue and help get your fountain working as it should. We’ll make sure your concern receives the attention it needs and see this through with you until it’s resolved. We truly appreciate you giving us the opportunity to help, Skylar. We want you and your furry friend to be able to enjoy the fountain, and we hope we can turn this experience around for you. — The Selene Team

Response from Get SeleneOct 5, 2026

Hi Audrey, We sincerely apologize if you were left feeling unsupported while trying to get help with your return It’s never our intention for any customer to feel that their messages are being overlooked, and we want to make sure you receive the assistance you’ve been waiting for. We really appreciate you responding to our information request here on Trustpilot. We’ve now been able to locate your order, and upon checking, our team is already in touch with you directly and has provided the return instructions to help you move forward. We’ll continue working with you throughout the return process and make sure you’re supported until your concern is fully resolved. We want to make sure you receive the help you originally reached out for, Audrey, and we truly appreciate your patience and the opportunity to make this right. — The Selene Team