Wand Geller W.
Great customer service
Great customer service. About a week after receiving the Selene Fountain the pump started working intermittently. Customer Service was easy to get someone to help through email. Can't remember the names of the three ladies that helped, I was told that a new pump was being sent to me. The only thing I didn't know was that the new pump, at no charge, would take awhile to come. Before the pump stopped my furbabies loved the fountain they began to drink more water. They are missing the fountain.
Response from Get SeleneOct 23, 2026
Hi Wand, thank you for taking the time to recognize our customer service team. ❤️ We're glad they were able to help arrange a replacement pump for you. We sincerely apologize that your pump stopped working so soon and that the replacement is taking longer than you expected. We understand how much your furry friends enjoyed their fountain and how eager you must be to have it working again. We really appreciate your patience while you wait. If you'd like an update on your replacement, please feel free to reach out to us at [email protected]. Our team will be happy to check on it and continue assisting you. Thank you again for your understanding. We hope your fur babies will be back to enjoying their fountain soon! 🐾 — The Selene Team