Wayne
Missing water pump
After a couple of months the water pump stopped working. The customer service person was quick to enter an order for the replacement. However, that was confirmed on January 15 and I still have not received it. There is no update since the order was entered. My dogs do drink more with the water fountain but for a month they have been waiting for the replacement part to come. For their sake, I hope it arrives soon. Wayne Potts Northwest Arkansas I would truly love to edit my review but as it stands, all I have so far is a lot of smoke blown up my bottom orifice. Be assured that I will say something else if and when I receive the replacement pump. This is what I call bad customer service. You want me to use your product. I wonder if I order a new one, will it make it to me first. Please do not ask me to edit my review unless you have done something different, like send me the pump prior to the end of Feb.
Response from Get SeleneFeb 7, 2026
Hi Wayne, Thank you for sharing this — and first, we truly appreciate your patience. We’re really glad to hear your dogs enjoy the fountain, but we completely understand how frustrating it is to be waiting on the replacement pump, especially when it was confirmed back on January 15. That’s longer than it should feel without an update. We’d like to personally check the shipping status of your replacement and make sure nothing has gone wrong in transit. Please reach out to us with your order details, and we’ll prioritize reviewing this right away. Your dogs shouldn’t have to wait any longer than necessary — and we’ll do everything we can to get this resolved for you as quickly as possible. Thank you again for your patience. -The Selene Team