Get SeleneReviews of get-selene.com

Response from Get SeleneOct 8, 2026

Hi Amy, We sincerely apologize for the worry and disappointment you’ve experienced while waiting for your order. We know you were looking forward to receiving your purchase, and we understand how upsetting it can be when it hasn’t arrived as expected. We’d really love the opportunity to help locate your order, take a closer look at what happened, and work with you toward getting things sorted out. At the moment, we don’t have enough information from your review to locate your order or correspondence just yet. We’ve sent an information request here on Trustpilot so we can find your order and take a closer look at what happened. If you’re comfortable, please respond to that request with your order details. If you’d prefer to keep your information private, you’re more than welcome to email us at [email protected] and reference this Trustpilot review so we can prioritize your request. Once we’re able to locate your order, we’ll carefully review its status and work with you directly to understand what happened and determine the appropriate next steps. — The Selene Team

Response from Get SeleneOct 8, 2026

Hi Erin, We’re sorry to hear that your experience with Selene has left you feeling this way. We understand how important it is to know exactly what you’re signing up for when placing an order, and we’d like to take this opportunity to clarify the purchasing options available on our website. At Selene, we offer both one-time purchase and subscription options on our website, giving customers the freedom to choose what works best for them and their pets. Subscriptions are completely optional and can be managed or canceled at any time online. Our customer support team is also always happy to assist with any subscription questions, changes, or cancellations. We appreciate you sharing your feedback, Erin. We care deeply about earning and maintaining our customers’ trust, and we remain committed to making the shopping experience as clear and convenient as possible. — The Selene Team

Response from Get SeleneOct 8, 2026

Hi Roxanne, We sincerely apologize that things haven’t worked out quite as you’d hoped for you and your pups. We know you were looking forward to seeing them enjoy their new fountain, and we understand that every furry friend has their own little preferences. Sometimes our pups just need a bit more time and encouragement to get comfortable with something new, and we have some helpful tips and tricks we’d love to share if you’re open to giving it another try. We also understand how important it is to receive support when you reach out for help. Upon checking, our team is already in touch with you directly regarding your concerns and return request, and we’ll continue assisting you with the next steps. Thank you for giving Selene a try, Roxanne. We truly appreciate your patience and the opportunity to assist you, and our team will be here to help make the process as smooth as possible. — The Selene Team

Response from Get SeleneOct 8, 2026

Hi Macey, We sincerely apologize that your experience with Selene hasn’t been what you had hoped for. We understand how disappointing it can be when something you were excited to receive doesn’t work out as expected, and we’d really appreciate the opportunity to help. We’d also like to clarify that Selene offers both one-time purchase and subscription options, and subscriptions are entirely optional. Customers can manage or cancel them at any time online, and our team is always happy to assist. We’d love to look into your concerns personally, but we haven’t been able to locate your order with the information available here. We’ve sent an information request through Trustpilot, and you’re welcome to respond there or email us at [email protected] with your order details and reference this review so we can prioritize your request. Thank you for bringing this to our attention, Macey. Once we can locate your order, we’ll work with you directly to help get things sorted out. — The Selene Team

Response from Get SeleneOct 8, 2026

Hi Genella, We sincerely apologize for the worry and disappointment you've experienced with your order. We understand how important it is to feel confident about your purchase, especially when you have questions about your shipping details and the items included. We'd really appreciate the opportunity to look into this personally and help clear things up. We'd love to take a closer look, but we don't have enough information from your review to locate your order or correspondence just yet. We've sent an information request here on Trustpilot so we can better understand what happened. If you're comfortable, please respond with your order details. If you'd prefer to keep your information private, you're more than welcome to email us at [email protected] and reference this Trustpilot review so we can prioritize your request. Thank you for bringing this to our attention, Genella. Once we're able to locate your order, we'll work with you directly to review your concerns and help get things sorted out. — The Selene Team

Response from Get SeleneOct 7, 2026

Hi Suzy, we sincerely apologize for the worry and disappointment this has caused, especially when you’ve only had your fountain for a couple of months. We understand how important it is to feel supported when something isn’t working as expected, and we’re sorry this experience left you feeling otherwise. We tried locating your order and correspondence using the name provided here but weren’t able to find a match. A flashing power light can sometimes indicate that the fountain needs to be recharged, but we’d love to take a closer look and help figure this out with you. We’ve sent an information request here on Trustpilot to help us locate your order. If you’re comfortable, you’re welcome to respond with your order details. If you’d prefer to keep that information private, please email us directly at [email protected] and reference this Trustpilot review so we can prioritize looking into this for you. Once we’re able to locate your order, we’ll work with you directly and stay with you until everything is fully resolved. — The Selene Team

Response from Get SeleneOct 7, 2026

Hi Kyle, We’re sorry to hear that you’ve been left with this impression of Selene. We do want to clarify that Selene is a legitimate business and not a scam. We genuinely care about the pet parents and furry friends who put their trust in our products, and we’re committed to being there for our customers whenever they need support. We offer a 365-day money-back guarantee giving pet parents the opportunity to try Selene with greater peace of mind. Our customer support team is also available at [email protected] and is always happy to help with orders, product questions, troubleshooting, returns, or any concerns that may come up. If you’ve personally purchased from Selene or have a specific concern about our products, Kyle, we’d truly appreciate the opportunity to hear more about your experience and see how we can help. — The Selene Team

Response from Get SeleneOct 7, 2026

Hi Tracy, we sincerely apologize for the experience you and your partner have had with your order. We understand how disappointing it can be when something you purchased for your furry friend isn’t working out as expected, and we’d really appreciate the opportunity to help get this sorted out with you. We’d really like to look into this personally, but we don’t have enough information from your review to locate your order or correspondence just yet. We’ve sent an information request here on Trustpilot so we can find your order and take a closer look at what happened. If you’re comfortable, please respond to that request with your order details. If you’d prefer to keep your information private, you’re more than welcome to email us at [email protected] and reference this Trustpilot review so we can prioritize your request. Once we’re able to locate your order, we’ll take a closer look at the fountain and filters you received and work with you directly toward a resolution. We’ll stay with you through the process and make sure your concerns are properly addressed. — The Selene Team