Get SeleneReviews of get-selene.com

Response from Get SeleneMay 29, 2026

Hi Carl, we’re sorry to hear that you feel this way, and we’d really appreciate the opportunity to better understand what went wrong. Our team is available 24/7 and we’re always here to help with any concerns regarding the product, order, or your overall experience. Please feel free to reach out and let us know the specific issue so we can assist you properly and work toward a resolution. You can always email us at [email protected] We truly value customer feedback and would love the chance to make things right for you. -The Selene Team

Response from Get SeleneMay 21, 2026

Hi! We’re truly sorry to hear about your experience and understand your frustration regarding the return process. Our goal is always to provide fair and helpful resolutions for our customers, and we regret that this situation left you disappointed. We appreciate you sharing your feedback. We would still love the opportunity to make things right and find a resolution that feels fair and satisfactory for you. Please feel free to reach back out to our support team directly so we can review your case again and work together toward a better outcome. Your satisfaction genuinely matters to us. -The Selene Team

Response from Get SeleneApr 30, 2026

Hi Joshua, Thank you for taking the time to share your feedback, and we’re truly sorry to hear that your experience did not meet your expectations. We understand how disappointing it can be when a product does not perform as expected, especially after you took the time to carefully explain your concerns. We also sincerely apologize if our previous communication left you feeling unsupported, as that is never the experience we want for any customer. We take product quality concerns very seriously, and your comments have been shared with our team for further review. We would genuinely appreciate the opportunity to make this right for you. Please reach out to our customer support team again at your convenience, and we will personally prioritize your case and work toward a resolution that feels fair for you. Your experience matters to us, and we hope to have the opportunity to restore your confidence in our brand. -The Selene Team

Response from Get SeleneApr 22, 2026

Hi, We’re very sorry to hear that your experience did not meet your expectations. We understand how frustrating it can be when a product or support experience feels disappointing. Please know that our customer support inbox is monitored 24/7 by our team, and we always do our best to respond to every customer as quickly as possible. If you are still experiencing any unresolved concerns, we encourage you to reach out to us directly again, and we will gladly prioritize your case to make sure it receives immediate attention. We take feedback like this seriously, as it helps us continue improving both our product experience and our customer support process. Thank you for sharing your feedback. – The Selene Team

Response from Get SeleneApr 15, 2026

Hi Anita, We’re really sorry to hear about your experience and we understand how stressful it must be, especially with your dog suddenly being without running water. We want to sincerely apologize for the inconvenience and any confusion regarding product origin and support response times. We hear your frustration, and this is not the experience we want for any of our customers. Please reach out to us immediately at [email protected] with your order details. Our team will prioritize your case and assist you directly. We will stay in communication with you until this is fully resolved whether that involves troubleshooting, sending a replacement pump, or providing another suitable solution. Your concern is important to us, and we’re here to help every step of the way. -The Selene Team

Response from Get SeleneApr 15, 2026

Hi Heather, We’re truly sorry to hear about your experience and completely understand how concerning this must feel. We want to assure you that we are not a fraudulent company, and situations like this are taken very seriously on our end. We apologize as well for any frustration caused by the lack of phone support. At the moment, we handle all concerns through email to ensure every case is properly documented and resolved. That said, we genuinely want to help make this right for you. Please reach out to us at [email protected] with your order details, and our team will personally review your case and provide a clear resolution. We will continue working with you until this is fully resolved; whether that involves locating your shipment, arranging a replacement, or issuing a refund if necessary. Your experience matters to us, and we’re committed to resolving this properly. -The Selene Team

Response from Get SeleneApr 15, 2026

Hi Sharon, We’re truly sorry to hear about your experience and this is absolutely not the kind of service we aim to provide. We sincerely apologize for the inconvenience caused by the missing part and the delay in resolving your concern. This is not the experience we want for any of our customers, and we take your feedback very seriously. We would really appreciate the opportunity to make this right for you. Please reach out to us directly at [email protected] with your order details, and our team will prioritize your case. We will personally review what happened and ensure that you receive a proper resolution. Whether that means completing your replacement parts, arranging a return, or another suitable solution. Please know that we are committed to resolving this for you, and we won’t stop until we’ve made things right. Thank you for bringing this to our attention, and we hope to turn your experience around. -The Selene Team

Response from Get SeleneMar 28, 2026

Hi William, Thank you for your feedback—we’re sorry to hear you’re having trouble with the fit. We’d be happy to assist you with this. Since there are different types of filters, our team can guide you on the correct way to install them and check if everything matches your fountain lid or filter case. Please email us at [email protected] with photos of the parts you received, so we can assist you step-by-step. If needed, we can also arrange a replacement to make sure you have the correct filters. We’re here to help and will work with you to resolve this as quickly as possible. -The Selene Team