Get SeleneReviews of get-selene.com

Response from Get SeleneAug 3, 2026

Hi Lacey, We're truly sorry for the frustration you've experienced while trying to arrange your return. We understand that if your dogs aren't comfortable using the fountain, a store credit isn't the resolution you're looking for, and we apologize for adding to your frustration. We'd like to make sure your return request is properly addressed. Please email us directly at [email protected] with your order number, and we'll prioritize your case and provide the appropriate next steps for your return. We're sorry this process has taken longer than it should have. We appreciate the opportunity to review your request and work toward a proper resolution. -The Selene Team

Response from Get SeleneAug 3, 2026

Hi Thora, We're genuinely sorry for the frustration this experience caused you. We completely understand why receiving a delivery notification when you had not actually received your package would be upsetting, especially after reaching out and not hearing back as quickly as you expected. We also understand your concern about the tracking information showing the package as delivered on 7/16 when, according to your experience, it did not arrive until much later. We don't want to dismiss that discrepancy, and we're sorry that our response did not address it sooner. We're glad the package has ultimately reached you, but we recognize that the delay and lack of timely communication made the experience much more frustrating than it should have been. Your feedback about our response time is important to us, and we're taking it seriously. We appreciate you bringing this to our attention and giving us the opportunity to improve. -The Selene Team

Response from Get SeleneAug 3, 2026

Hi Opie, We're sorry this experience has been so frustrating, especially after receiving two fountains with dents and then having your pup decide the fountain wasn't for them. We'd like to clarify that our 365-day money-back guarantee does apply to the Doggy Fountain. We also understand that a store credit or partial refund isn't the resolution you're looking for, and we don't want you to feel like your concerns aren't being heard. Because returns require prior authorization and specific return instructions from our support team, we'd be happy to help you through that process. Please continue your email conversation with us, or reach out directly at [email protected] with your order number so we can make sure your request is properly addressed and provide the next steps. We're genuinely sorry for the frustration you've experienced. We appreciate the opportunity to review this properly and work toward a resolution that aligns with our return policy. -The Selene Team

Response from Get SeleneAug 1, 2026

Hi there, We're sorry to hear you feel this way. We take concerns like this seriously and would genuinely appreciate the opportunity to understand what happened. If you've experienced an issue with your order, product, or support experience, please reach out to us at [email protected] with your order details. Our team will be happy to look into your specific situation and work with you toward a resolution. We’re here to help and would appreciate the chance to make things right. -The Selene Team

Response from Get SeleneAug 1, 2026

Hi Lewis, We're sorry to hear about the trouble you've experienced with your fountain. We completely understand how frustrating it must be to have an issue with the pump and feel like you haven't been able to get the help you need. We did respond to your previous messages, so if you haven't seen our replies, we kindly recommend checking your spam or junk folder in case they were filtered there. We're still here and would really like to get this resolved for you. You can also email our customer support team directly with a short video showing the issue you're experiencing with the pump or fountain. This will allow our team to assess the problem and, if a replacement is needed, arrange one for you as quickly as possible and guide you through the next steps. Please send us an email when you're able. We'll be here to help until your fountain is working properly again. 🤗 -The Selene Team

Response from Get SeleneJul 18, 2026

Hi Cristi, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and completely understand how an unexpected charge can be frustrating. We'd like to clarify that our subscription is never intended to be a long-term commitment. Customers are free to cancel at any time before their next subscription order is generated, and once canceled, no future subscription orders will be processed. To help customers manage their subscription, reminder emails are sent before each upcoming order, and subscriptions can also be managed at any time through our customer portal. That said, we're genuinely sorry that this wasn't your experience. We'd appreciate the opportunity to review your order and see what happened. Please email us at [email protected] with your full name and order number, and we'll personally prioritize your case and work toward a fair resolution. We're glad to hear that you've been happy with the fountain itself, and we hope we'll have the opportunity to restore your confidence in Selene. -The Selene Team

Response from Get SeleneJul 13, 2026

Hi Jason, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience has been so frustrating. This is certainly not the experience we want any of our customers to have. We'd really appreciate the opportunity to look into your concerns and help resolve them. If you've been charged for a subscription that you weren't expecting, we'd be happy to review your order and investigate what happened. Our goal is always to ensure every customer is treated fairly and that any billing concerns are resolved as quickly as possible. Regarding the wired fountain, it includes a USB power cable but not a wall adapter. Because we ship to customers around the world, plug types vary by country, so we've chosen to include a universal USB cable that works with standard USB wall adapters. In most cases, the same adapter used for a phone or other USB-powered device will work perfectly. We're also sorry to hear that you haven't received the level of support you expected. That's never the experience we aim to provide. If you could please email us at [email protected] with your full name and order number, we'll personally prioritize your case, review your return request, and work with you toward a resolution. We genuinely appreciate your feedback and hope we'll have the opportunity to make this right. -The Selene Team

Response from Get SeleneJul 10, 2026

Hi Melissa, Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations. We understand how frustrating it can be when a return doesn't go as expected. Our goal has always been to work closely with our customers to find the best possible resolution whenever an issue arises, and our support team is always happy to help explore available options before a return becomes necessary. We truly appreciate you sharing your experience, as feedback like yours helps us continue improving both our products and the overall customer experience. If there's anything we can still do to help with your order, we'd love the opportunity to assist. Please feel free to reach out to us at [email protected], and we'll be happy to review your case. -The Selene Team