Get SeleneReviews of get-selene.com

I ordered the small fountain for my small dog and I love it. I also ordered a year supply of the small filters. I was sent the large filters and not the small filters. I have reached out to this company five times with no response. I need help with this and I have not gotten any response from them. I love the product but I do not love the customer service as there's no way to get a hold of them and they do not respond and now I'm out $70 and I don't have any filters for this device which I ordered.

My pups absolutely loved this.. only problem…it quit working after a week..

Update as of 10/3: After I reported on TrustPilot, Selene customer service answered my email as advised. They apologized for the delay, and offered two options as I had already ordered the correct filters to replace the incorrect ones. They had refunded me the amount requested and I did receive the filters in the mail as well. I will give it 3 stars for the trouble I had to go through for this experience (and we seriously thought it was a scam at first) but that the water fountain is working as expected and it is easy to maintain and clean. But I don't think the dogs drink more water than before switching. And when we do empty out the unit twice a week, we still see residue in the unit. ------------- I am having the hardest time getting in touch with customer service. The Info email (two email accounts info at get-selene dot com and info at selenepets dot com) or the intake form are not being responded to. As the intro order asked me if I wanted to add a 12-pack refill filter to my 7L wireless fountain, I said yes to the $65 add-on. I was sent the wired model filter, which do not fit the wireless model I have. I asked for a refund or exchange but I have not heard back and I am beginning to wonder if this was a scam. I am very frustrated with this experience. Please reach out with a solution, Selene!

It took two weeks for the fountain JUST to ship. We got the dental tooth stuff BEFORE we even got the fountain. Now another week for it to be delivered. It's just like any other metal fountain I have found out. Nothing actually goes above and beyond then any other SUS 304 grade metal fountain. I advise to clean at least once a week. Especially if you have more then just one pet. Should never take that long to ship out a product. I think that's what disgusted me the most with the review. I literally thought I got scammed because of how long it took. You guys need to improve your shipping times because it sounds like they're just fiddling thumbs half the time in the warehouse or production floor. Especially since it isn't even coming internationally.

I was not too happy about the filters I ordered extra to go with the 4L pet fountain I recently purchased. The filters were thrown in the box…a 3-month supply…without packaging (some sort of protective wrapping). The small rectangles shaped sponges that go in the outer part of the motor were separately tossed in the box as well. Very unprofessional of their way of packaging a product. Basically a dumpster fire of showing me how this company operates. I was going to place a subscription for the filters but I can’t see me doing that now. The fountain is very nice and seems to be working as described. I feel let down by the company.

I love the fountain. I don't like the fact that a recent transaction occurred without knowledge. Money was taken, a product of don't order nor want was allegedly shipped. I can't reach a representative to dispute the charge.

Dogs love the bowl Keeps water clean seems like a solid product. However auto signing me up for a subscription was shady. Also the tarter stuff that you provie turns to gel in water and plugs up the pump. would not reccomend using it. I do love the bowl to reiterate.

This is now my second attempt here to get someone to follow up with me. I read your response and I sent the emails you asked I also re sent emails and messages I have been doing this for a week now trying to get a response. You said you would send a replacement bc of the fire hazard and the cord burning up on the filter for no reason… I sent the pics did the emails did the contact the team messages… and I thought after the response here things would finally get fixed. Still no one has responded to the emails you told me to send. I sent my address. Sent everything. My dogs are still without their bowl. This is becoming very upsetting and it is making me question how much longer I will remain a loyal customer. If you wish for that not to happen I would appreciate information on when my replacement will arrive? You guys guarantee and you say you’re there 24/7 and someone will contact us bc it’s important to you but actions speak louder than words! Someone needs to get in contact with me and email me back and let me know what the status of this situation and your fix for it my dogs want their bowl back! Jennifer shafer