Get SeleneReviews of get-selene.com

Response from Get SeleneSep 15, 2026

Hi Sondra, thank you for sharing your experience with us. We’re glad to hear that you and your pups have enjoyed the fountain, and we’d love to help get things back on track. 🐶🐾❤️ Please email us at [email protected] with your order details and reference this Trustpilot review. Our team will be happy to review your pump and warranty details and assist you with the next steps. Thank you for choosing Selene, Sondra! We appreciate the opportunity to help. 🐾❤️ -The Selene Team

Response from Get SeleneSep 15, 2026

Hi Gayle, thank you for reaching out and sharing your experience with us. We understand you’d like assistance with returning your product, and we’d be happy to help with the next steps. 🐾❤️ Please email us at [email protected] with your order details and reference this Trustpilot review. Our team will review your request and provide the return information and next steps for your order. Thank you for bringing this to our attention, Gayle. We’d appreciate the opportunity to assist you. 🐶❤️ -The Selene Team

Response from Get SeleneSep 13, 2026

Hi Sherry, we understand your concern about the Dental Boost and mat mentioned with your order. In some cases, these items may ship separately from the fountain, so we’d be happy to look into the status of those items for you. Please email us at [email protected] with your order details and reference this Trustpilot review. We’ll prioritize your case and have our team review the order to make sure everything that was included is properly accounted for. Thank you for bringing this to our attention, Sherry. We’ll be happy to help get this sorted for you. -The Selene Team

Response from Get SeleneSep 4, 2026

Hi Brenda, we’d like to look into the order and charge you mentioned to understand what was sent and why the $70+ charge was processed. Please email us at the support email listed on the Selene website with your order details and reference this Trustpilot review. Our team can review the order and help with the appropriate next steps. -The Selene Team

Response from Get SeleneSep 2, 2026

Hi Rosie, we’re sorry to hear that your fountains arrived late and damaged, and that your dog hasn’t taken to them. We understand how frustrating it is to receive a damaged product and then feel like your concerns aren’t being properly addressed. We’d like to review your order and your refund request directly. Please email us at **[[email protected]](mailto:[email protected])** with your order details and reference this Trustpilot review. We’ll prioritize your case and have our team look into the damaged fountain and the resolution you’re requesting. We’re also sorry that the offer of free filters did not address the issue you were trying to resolve. We understand that this wasn’t what you were asking for. Thank you for bringing this to our attention, Rosie. We hope we can make this right. -The Selene Team

Response from Get SeleneAug 31, 2026

Hi John, we’re sorry to hear that the fountain did not meet your expectations. We understand your concern about keeping your pets’ water clean and fresh. The Selene fountain is designed to continuously circulate and filter the water, but like any pet water fountain, it still requires regular cleaning and filter changes to maintain water quality. We’re sorry if our product information gave you a different expectation. We’d be happy to look into your experience and help make sure your fountain is being used and maintained properly. Please reach out to us at [email protected] with your order details and reference this Trustpilot review so our team can assist you. Thank you for sharing your feedback, John. We appreciate the opportunity to address your concerns. -The Selene Team

Response from Get SeleneJul 3, 2026

Hi Marcia, Thank you for bringing this to our attention, and we're very sorry to hear that one of your fountains was damaged during transit. We'd love the opportunity to make this right. Could you please email us again at [email protected] with your full name, order number, and a photo of the damaged fountain? Once we receive your email, we'll prioritize your case and work with you to provide a resolution as quickly as possible. We sincerely apologize for the inconvenience and appreciate the chance to assist you. -The Selene Team

Response from Get SeleneMay 20, 2026

Hi Kaylynn, thank you for taking the time to share your feedback, and we’re really sorry to hear that your dog and cat haven’t been using the fountain. 🐾 We understand how disappointing that can be, especially when you were hoping it would be a better hydration solution for them. Every pet adjusts differently to new drinking setups, and some can be a bit hesitant at first. If you ever want to try again, sometimes placing the fountain near their usual water bowl or letting it run for a few days while keeping their old bowl nearby can help them get used to it gradually. We truly appreciate your honest experience as it helps us improve and better support pet parents like you. 💙 -The Selene Team