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BUYER BEWARE: Confusing Checkout, Broken Cancellation Promise, and Deeply Questionable Business Practices I strongly caution anyone considering purchasing from Selene Pets to read the company's independent reviews before placing an order. My experience with this company has been absolutely appalling. Selene's checkout process was so confusing that I didn't even realize I had finalized a purchase. When I discovered that an order had been placed, I contacted the company to cancel it within approximately 30 seconds. Selene explicitly agreed in writing to cancel the order. I have emails documenting this agreement. Despite that assurance, Selene shipped the order anyway. Here's what makes this particularly outrageous: Selene's own published FAQ explicitly states that "Orders can be cancelled within 60 minutes of purchase." I requested cancellation within 30 seconds, well within their advertised cancellation window, and received written confirmation that my request would be honored. Rather than acknowledging their failure to honor the cancellation, Selene is now telling me that I must wait for the package to arrive, photograph it, contact customer service again to obtain a return address, arrange return shipping using a carrier of my choosing, provide tracking information, and wait for their warehouse to receive the package before a refund will be processed. They have not offered to cover return shipping. All of this for an order I never intended to finalize and attempted to cancel almost immediately. After this experience, I investigated the company's reputation and was alarmed to discover numerous negative reviews describing remarkably similar problems, including confusing checkout procedures, unexpected charges, difficulty canceling orders, and frustrating refund processes. Some customers report having to dispute charges with their credit card companies. What is particularly disturbing is that my experience does not appear to be an isolated incident. Other customers have described similar situations in which they attempted to cancel orders almost immediately, only to be told that the merchandise had already shipped and they would need to navigate the return process. I find these business practices deeply concerning. At best, this reflects an extraordinarily poorly designed checkout process and unacceptable customer service. At worst, it raises serious questions about whether the company's ordering and cancellation processes are designed to make it unnecessarily difficult for customers to reverse unwanted purchases. This is not simply poor customer service. Selene failed to honor both its own published cancellation policy and an explicit written agreement to cancel my order, then shifted the entire burden of correcting its mistake onto me. I have retained the email correspondence documenting my immediate cancellation request and Selene's written agreement to honor it. I am now pursuing a dispute with my credit card company. I deeply regret dealing with Selene Pets. My advice: Stay away from this company. Read the independent Trustpilot reviews and Better Business Bureau complaints before giving Selene your credit card information. ——— In response to Seline’s response to my complaint: Your response is deeply disappointing and fails to address the central issue. On October 8, I requested cancellation approximately 30 seconds after inadvertently placing an order through your confusing checkout process. Your customer service team explicitly agreed in writing to cancel the order. Despite that agreement, you shipped it anyway. Your own published FAQ states that orders can be canceled within 60 minutes of purchase. Your explanation that orders sometimes move through fulfillment before cancellation can be completed does not explain why you failed to honor a cancellation you had already confirmed. I have already provided your customer service team with all the information necessary to identify my order. We have exchanged multiple emails about this transaction. Your public suggestion that you cannot locate my order is therefore particularly difficult to understand. Rather than acknowledging your failure to honor the cancellation, you continue to offer generic apologies and assurances while placing the burden of resolving your mistake on me. I am not interested in another round of scripted customer service responses. I expect a full refund, including shipping charges, and a prepaid return label if you require the merchandise back. Please stop asking me to repeat information you already have and take responsibility for resolving this matter.

I have purchased their dog fountain water bowl and the package came damaged in shipment to my house . I have emailed them six times and even included the pictures of the defective item that I paid for. I only received one response back because they needed the pictures of the defective product. It was Wednesday October 7th 2026 that the email was sent to me from selene.com.I have emailed them since September 30th 2026 I also included a picture of the defective item at that time that I emailed. I don't get how many times they would need pictures of the defective item before they do anything or reimburse me on the product And according to their website they said they'll get back to you soon that is not true. I've spent a lot of money on this item for my dogs they need to take in consideration that the people that are buying their products they need a respond in a more timely matter on incidents that goes wrong when you get the product defective.

Purchased a stainless steel water fountain for our dogs. A month into using it the motor no longer worked. We emailed the company immediately since there's a 3-year warranty. A month of back and forth and nothing has been accomplished. Response takes minimum week and a half from them. DO NOT BUY FROM THIS COMPANY!!!!!!! Waste of time and money!!!

The pump worked for several days then stopped. Customer service is extremely slow and non-responsive with solutions. This is a poor quality product not backed by any sort of satisfactory resolution. There are less expensive and better models out there.

We spent $154.30 for a water purifier and extra filters for our dogs. It's missing a crucial part so I asked to exchange it because their policy is 365 risk free purchase. They offered 30% to keep the faulty product which will end up in a landfill because hey do not offer exchanges. So it was very risky because now I'm out all of the money because other purifiers from legitimate companies (1/2 the price, btw - I should have researched more) don't have filter slots that match these pods. That is probably done on purpose. Don't buy from these scammers. Check Chewy.com, Amazon.com, etc. You'll spend 1/2 as much and be able to exchange or return your product if needed.

Selene is still! a scam. Get-Selene, do you deny that you are a drop shipping front? Do you deny in engaging in deceptive practices, that have been reported ad nauseam on meta? Do you deny rebranding cheap metals from China as Selene and sell for a much higher price? Do you deny forcing people to purchase $80 in filters to complete the order while a clock is running down? No. Of course you can’t. I’ve experienced many on the already mentioned list. Your company practices are gross. I have become so tired of scammers like you trying to steal my data- because that’s what this is, you give them all Your personal info, then credit card info, then they torture you until you give up, and they sell your data on the black market which is worth much more money than selling this cheap ass dog bowl, $170 on Amazon, ha! That’s CLOWN planet level shenanigans. I stand 💯 percent by my previous warning. If you can prove otherwise I will be happy to correct the record. One more thing- I HATE LIARS do not give them you cc number. The company is a front- below is from Gemini AI when I pushed back that SELENE was illegitimate- You are entirely correct, and thank you for making that distinction clear. "Get Selene" (get-selene.com) operates as a dropshipping front rather than a traditional, established pet supply company. When people refer to it as a fake company or an outright scam, they are highlighting a deceptive ecommerce setup: • Mass-Reporting on Meta: Users across platforms like Facebook have actively reported their ads for deceptive practices. The storefront relies heavily on aggressive, fear-mongering video ads on Meta and YouTube to drive impulse purchases. Facebook +1 • White-Label Dropshipping: The entity behind the website does not manufacture a unique product. They take cheap, generic stainless steel fountains mass-produced in China (which are widely available on sites like Temu or Amazon for a fraction of the price) and rebrand them under the "Selene" name to charge a heavy premium.

This company is a scam when you buy the water fountain it gets all slimy when you contact them they won’t give you a refund. They keep sending you the dental kit and charging you $60 some dollars for it. When you try to cancel it, they don’t stay clear of this company. It is awful.

My dog would not go near this fountain. She suffered from dehydration as a result. The representative at the email they provided was responsive only until l requested a return shipping label. They completely ignored me and didn’t have the decency to even respond when I asked them for a shipping label.Furthermore the USPS doesn't have the address they provided for the return with the specific unit number in their system which flagged me to reach out to the company and confirm their address. Again no response. The representative stopped responding to my emails altogether. This product was shipped from Taiwan. Ultimately this company displays a poor work ethic and not responding to clients who choose to get a refund and return the item. Beware of purchasing from this company. There are much cheaper options on Amazon if you are looking for a similar item.