Get SeleneReviews of get-selene.com

Response from Get SeleneAug 13, 2026

Hi Karen, we’re really sorry to hear about your experience. We completely understand how frustrating it must have been to see a charge you weren’t expecting, especially after you had already reached out several times asking for the subscription to be removed and for a refund. We’re also sorry that you didn’t receive a response to your emails. You shouldn’t have had to keep following up to get help with something like this. Please reach out to us at [email protected] with your order details so our support team can review what happened with the charge and your previous requests. We’d really appreciate the opportunity to look into this properly and help get it resolved. Thank you for bringing this to our attention, Karen. We’re sorry we let you down here. -The Selene Team

Response from Get SeleneAug 12, 2026

Hi Katie, we’re genuinely sorry to hear about your experience. We completely understand why you’re frustrated, especially after clearly explaining that you wanted to return the fountain and then having to follow up multiple times without getting the resolution you were looking for. We also understand that when you’ve already made your decision to return a product, receiving troubleshooting steps instead of the return information you requested can feel frustrating and unhelpful. That’s not the experience we want anyone to have. We’d really like the opportunity to review your case and make sure your return and subscription concerns are properly addressed. Please reach out to us at [email protected] with your order details, and our support team will take a closer look and help you with the next steps. We’re sorry for the time and effort you’ve had to put into getting this resolved, Katie. Thank you for bringing this to our attention. -The Selene Team

Response from Get SeleneAug 12, 2026

Hi M Anders, we’re really sorry to hear that your order took so long to arrive and that the fountain isn’t operating properly. We understand how disappointing that must be, especially after waiting weeks for it. We’d really appreciate the chance to help. Our support team can walk you through some troubleshooting steps, and if the fountain is found to be faulty, we can also help arrange a replacement. Please reach out to us at [email protected] with your order details so we can look into this and work toward getting everything sorted out for you. We’re sorry again that your experience hasn’t been what you expected, and we hope we can make this right. -The Selene Team

Response from Get SeleneAug 12, 2026

Hi Alex, we’re really sorry you’ve been waiting this long. We completely understand how concerning it is when your order hasn’t arrived and you’re unsure where to turn for help. We did take a look at the tracking, and it’s now showing as out for delivery, so it looks like your fountain should be arriving very soon. We know this doesn’t take away from the frustration of having to wait longer than expected, and we truly appreciate your patience. If you have any trouble receiving the package or if anything seems off with the delivery, please reach out to us at [email protected] and our support team will be happy to look into it for you. We’re sorry again for the worry and inconvenience this delay has caused, and we hope your pup gets to enjoy their new fountain very soon! 🐶❤️ -The Selene Team

Response from Get SeleneAug 12, 2026

Hi Warren, we’re really sorry to hear about your experience. We completely understand how frustrating it must be to see a delivery marked as received when you still haven’t received your fountain or supplies, especially when you’ve been trying to get help. We want to reassure you that Selene is a legitimate company, and we take concerns like this seriously. We’d really like the opportunity to look into what happened with your order and make this right. Please email us directly at [email protected] and our support team will prioritize your case and take a closer look at the delivery and order details. We appreciate you bringing this to our attention, and we’re sorry we haven’t provided the experience you expected. -The Selene Team

Response from Get SeleneAug 6, 2026

Hi G Simon, We're sorry to hear that your experience so far has been frustrating, especially with the wait for your fountain and the unexpected charge you noticed. We understand how important it is to have clear information about your order, and we apologize if anything about the shipping timeline or your purchase details was unclear. Regarding the additional filter charge, we'd be happy to look into the order and clarify exactly what the charge was for. Please email us at [email protected] with your order number and the name used to place the order, and we'll prioritize your request so our team can review everything and assist you as quickly as possible. We appreciate you bringing these concerns to our attention. We hope you'll give us the opportunity to review your order and provide the clarity and support you deserve. -The Selene Team

Response from Get SeleneAug 6, 2026

Hi John, We're very sorry for the frustration and uncertainty you've experienced while waiting for your order and an update from our team. We completely understand why the lack of communication would be concerning. Please email us at [email protected] with your order number and the name used when placing the order. We'll prioritize your request and have our team look into the status of your order as quickly as possible. We sincerely apologize for the inconvenience and appreciate the opportunity to look into this for you. We're here to help and will do our best to get you a clear update. -The Selene Team

Response from Get SeleneAug 4, 2026

Hi Shelley, We're truly sorry for the frustration and for the delay in getting your return request taken care of. We completely understand how frustrating it is to be waiting for an update, and we apologize for the inconvenience. Please send us another email at [email protected] with your order number, and we'll make sure your request is prioritized by our support team so we can assist you with the next steps as soon as possible. Thank you for your patience and understanding. We're here to help and will do our best to get this resolved for you. -The Selene Team