Get SeleneReviews of get-selene.com

Response from Get SeleneAug 21, 2026

Hi Brad, we’re really sorry to hear about your experience. Waiting three weeks, having the package delivered to the wrong address, and then receiving a fountain with a rust mark is understandably frustrating. We’re also sorry that you didn’t receive a response when you reached out for help. We’d really like the opportunity to review what happened and help with the issue under your warranty. Please email us at [email protected] with your order details and, if possible, a photo of the rust mark. Our support team can take a closer look and help with the appropriate next steps. We'll prioritize your concern. We’re sorry that your experience fell short of what you expected from Selene, Brad. Thank you for bringing this to our attention. -The Selene Team

Response from Get SeleneAug 20, 2026

Hi, we’re really sorry to hear that you’re still waiting for your fountain and haven’t received the response you were expecting. We completely understand how frustrating that is, especially after reaching out and seeing additional emails while still waiting for your original order. We’d really like the opportunity to look into your order and get you a clear update. Please email us at [email protected] with your order details, and our support team will review the shipment and help you with the next steps. We’re sorry for the frustration and lack of communication you’ve experienced. We appreciate you bringing this to our attention and hope we can make this right. -The Selene Team

Response from Get SeleneAug 20, 2026

Hi David, we’re really sorry to hear that the fountain was such a poor fit for your dogs. We understand how upsetting it must have been to see them become uncomfortable around the fountain and to have to move their water bowl just to get them back to their normal routine. Every dog responds differently to a new fountain, and we’re sorry that the sound and sensor activation made your dogs uncomfortable rather than helping them enjoy it. If you’d like us to look into your order and help with the return process, please reach out to us at [email protected] with your order details. Our support team would be happy to review this with you and help with the next steps. We’re sorry that Selene didn’t work out for your pups, David, and we appreciate you taking the time to share your experience. -The Selene Team

Response from Get SeleneAug 20, 2026

Hi Irelyn, we’re very sorry to hear about this experience. We understand how concerning it is to receive a damaged fountain and then see an additional charge that you weren’t expecting. We’d really like the opportunity to review both orders and the charges associated with them so we can understand what happened and help get this resolved. Please email us at [email protected] with the order numbers you provided and our support team will look into this with you. We’re sorry for the frustration and concern this has caused, Irelyn. We appreciate you bringing it to our attention and would like the chance to make this right. -The Selene Team

Response from Get SeleneAug 18, 2026

Hi Jennifer, we’re really sorry to hear about your experience. Waiting longer than expected for your fountain and then finding that the pump doesn’t appear to match the instructions would be frustrating enough, and we’re especially sorry that you haven’t received a response to your emails. We’d really like the opportunity to help get this resolved. Please reach out to us at **[[email protected]](mailto:[email protected])** with your order details and the photos you mentioned, and our support team can review the pump setup with you and help arrange the appropriate solution if the unit is defective. We’re sorry that you’ve had to spend so much time trying to get assistance. Thank you for bringing this to our attention. -The Selene Team

Response from Get SeleneAug 17, 2026

Hi Lizett, we’re really sorry to hear that the fountain wasn’t a good fit for your pup and, more importantly, that you haven’t received the response you were looking for regarding your return and supplies. We understand how frustrating it is to reach out for help and feel like you’re not getting a response. We’d really like the opportunity to look into your request and help get everything sorted out. Please email us at [email protected] with your order details, and our support team will review your return and subscription concerns and assist you with the next steps. We’re sorry for the frustration this has caused, Lizett, and we appreciate you bringing this to our attention. -The Selene Team

Response from Get SeleneAug 15, 2026

Hi Dawn, we’re really sorry to hear that you’ve had such a frustrating experience with us. We understand how upsetting it can be when you’re trying to get help with an order or return and feel like you’re not getting the support you need. We’d really like the opportunity to look into what happened and help you with your concerns. Please reach out to us at [email protected] with your order details, and our support team will be happy to review your case and assist with the return process. We’re sorry for the frustration this has caused, Dawn, and we appreciate you bringing it to our attention. -The Selene Team

Response from Get SeleneAug 13, 2026

Hi Dan, we’re really sorry about this experience. We completely understand why you’re frustrated, especially after placing your order weeks ago and still not receiving a clear update on your fountain or the additional charges. We’d really like the opportunity to look into the order and see exactly what happened with the shipment and the charges associated with it. Please reach out to us at [email protected] with your order details, and our support team can review everything with you and help get this sorted out. We’re sorry for the lack of communication and for the frustration this has caused. We understand why you’d be concerned when you haven’t received the updates you expected. -The Selene Team