Shelia
I ordered the item and after I ordered…
I ordered the item and after I ordered I had an emergency come up and needed the funds that I paid for the item. I contacted them and to get them to cancel the order they told me I only had a hour to cancel and that had already passed they said to email them and they would give me instructions on how to send it back. I have emailed them 4 times and can’t get a response. Very poor customer service. Definitely do not recommend them
Response from Get SeleneAug 26, 2026
Hi Shelia, we’re really sorry that you’ve had such a difficult time getting a response, especially when you reached out several times about your order. We completely understand that circumstances can change unexpectedly and that you wanted to have the order addressed as soon as possible. It’s possible that your previous emails may not have reached our team properly, and we’re sorry that this left you without the assistance you were expecting. Please email us at [email protected] and reference this Trustpilot review along with your order number. We’ll prioritize your request so our team can locate your order and assist you with the return process as quickly as possible. We’re sorry you’ve had to make multiple attempts to reach us, Shelia. We appreciate you bringing this to our attention and would really like the opportunity to help get this resolved. -The Selene Team