Get SeleneReviews of get-selene.com

Response from Get SeleneSep 3, 2026

Hi Tammy, thank you for bringing this to our attention. We’d like to review your request for a replacement pump as well as your return and refund request so we can make sure the appropriate next steps are taken. Please reach out to us at [email protected] with your order details and reference this Trustpilot review. We’ll prioritize your case and have our team review everything with you. We appreciate your patience and the opportunity to get this properly addressed. -The Selene Team

Response from Get SeleneSep 3, 2026

Hi Susan, thank you for sharing your concerns. We’re sorry to hear that your experience with the product and subscription billing did not meet your expectations. We’d like to review your order and the charges associated with it so we can better understand what happened and make sure your concerns are properly addressed. Please reach out to our team with your order details and reference this Trustpilot review at [email protected]. We’ll prioritize your case and have the appropriate team review it with you. We appreciate you bringing this to our attention and giving us the opportunity to look into it. -The Selene Team

Response from Get SeleneSep 3, 2026

Hi Shelly, thank you for letting us know. We understand your frustration, especially after trying the email address provided in our previous response and receiving an “Address not found” message. We’re looking into the email delivery issue so we can make sure you have a reliable way to reach our team. We’ll also prioritize your case and make sure the concerns from your original review are properly reviewed and addressed. We appreciate you bringing this to our attention and giving us the opportunity to look into what happened. -The Selene Team

Response from Get SeleneSep 1, 2026

Hi Mary, we’re very sorry to hear about the condition your fountains arrived in and, especially, that you haven’t received a timely response from our team. We understand how frustrating it must be to receive damaged items and then have difficulty getting the help you need. We’d like the opportunity to review your order and make this right. Please email us at [email protected] with your order details and reference this Trustpilot review. We’ll prioritize your case and help with the damaged items, replacement parts, and your refund request. We also apologize for the replacement parts being sent when they weren’t what you requested. We understand how this only added to the frustration. Thank you for bringing this to our attention, Mary. We’re sorry this has been your experience and hope we can get this resolved for you. -The Selene Team

Response from Get SeleneAug 29, 2026

Hi Janet, we’re very sorry that your fountain arrived damaged and unusable, and we sincerely apologize that you’ve had such a difficult time reaching our team. We completely understand your frustration, especially after waiting for your order to arrive. We’d like to make this right by arranging a replacement for the damaged fountain. Please email us at [email protected] and reference this Trustpilot review along with your order details so we can prioritize your case and assist you as quickly as possible. We’re sorry that your experience has fallen so far short of what you expected from Selene. Thank you for bringing this to our attention, Janet. We’d really appreciate the opportunity to resolve this for you. -The Selene Team

Response from Get SeleneAug 29, 2026

Hi Steve, we’re very sorry to hear that. We understand how frustrating that must be, especially with a brand-new product. Please email us at [email protected] and reference this Trustpilot review along with your order details. We’ll prioritize your request so our team can look into the issue and help you with the appropriate next steps. We sincerely apologize for the lack of response and the inconvenience this has caused. We appreciate you bringing this to our attention and would like the opportunity to make this right. -The Selene Team

Response from Get SeleneAug 27, 2026

Hi Mitra, we’re very sorry to hear about the experience you’ve had with your order and that you’ve had difficulty reaching our team. We completely understand how concerning it would be to see charges you don’t recognize, especially while trying to get assistance. We’re also sorry if your previous emails have been bouncing back. We’d like to make sure your concerns regarding the additional charges and subscription are properly reviewed. Please email us at [email protected] and reference this Trustpilot review. We’ll prioritize your request so our team can locate your order and review the charges and subscription details with you as quickly as possible. We’re sorry for the frustration and concern this has caused, Mitra. We appreciate you bringing this to our attention and would like the opportunity to look into your case properly. -The Selene Team

Response from Get SeleneAug 26, 2026

Hi Katia, we’re sorry to hear that the larger fountain wasn’t a comfortable fit for your three Pomeranians and that the return process left you frustrated. We understand how disappointing that must be, especially after choosing the larger model based on the information provided. We also appreciate you sharing your concerns about the filters, guarantee, shipping, and subscription. We want our customers to feel clear about their purchase and options, and we’re sorry that your experience left you feeling otherwise. Please reach out to us at [email protected] with your order details and reference this Trustpilot review. Our support team can review your specific order and return request with you and help clarify what options are available. Thank you for taking the time to share your experience, Katia. We’re sorry Selene wasn’t the right fit for your pups, and we’d appreciate the opportunity to assist you further. -The Selene Team