Get SeleneReviews of get-selene.com

Response from Get SeleneSep 11, 2026

Hi Linda, we’re sorry for the delay in getting back to you regarding your subscription cancellation request. Please send us another email at [email protected] so we can follow up on your request and prioritize your concern. We’ll have our team review the Health Bundle subscription and your cancellation request directly. We also understand your question about the customer portal and where to access it. We’ll make sure your request is properly reviewed and help you with the next steps. Thank you for your patience, Linda. -The Selene Team

Response from Get SeleneSep 11, 2026

Hi Jan, we’re really sorry for the delay in getting your replacement lid to you. We’ll prioritize your case and make sure our team follows up on the replacement so we can get this moving for you as quickly as possible. Thank you for your patience, Jan, and we sincerely apologize for the continued delay. -The Selene Team

Response from Get SeleneSep 11, 2026

Hi, we’re sorry to hear that your dog hasn’t taken to the fountain and that you’re still receiving recurring orders you no longer want. Please email us at [email protected] with your order details and reference this Trustpilot review. We’ll prioritize your request and have our team review the subscription, recurring charges, and cancellation request so we can help get everything properly addressed. We understand you’d like the recurring orders stopped, and we’ll make sure your request receives the attention it needs. -The Selene Team

Response from Get SeleneSep 10, 2026

Hi Judi, we’re sorry to hear that your dog hasn’t taken to the fountain and that you’re still waiting for clear guidance on your return request. Please reach out to us at [email protected] with your order details and reference this Trustpilot review. We’ll prioritize your case and have our team review your return request directly so we can provide you with the appropriate next steps. We understand that you’d like a clear answer regarding the return, and we’ll make sure your request is properly addressed. -The Selene Team

Response from Get SeleneSep 10, 2026

Hi Jaime, we understand how concerning it can be to see your tracking remain at “label created,” especially after placing a nearly $200 order. Please reach out to us at [email protected] with your order details and reference this Trustpilot review. We’ll prioritize your case and have our team look into the shipment status and provide you with an update. Thank you for bringing this to our attention, Jaime. We’ll make sure your order is properly reviewed. -The Selene Team

Response from Get SeleneSep 8, 2026

Hi Kimberly, thank you for sharing your concerns. We’d like to look into your return request and the additional filter charges so we can better understand what happened and help get this resolved. Please reach out to us at [email protected] with your order details and reference this Trustpilot review. We’ll prioritize your case and have our team review the return status, refund request, and subscription charges with you. We appreciate your patience and the opportunity to properly address your concerns. -The Selene Team

Response from Get SeleneSep 8, 2026

Hi Vanessa, we’d like to look into this for you, especially regarding the missing parts and the supplies charge you’re saying you did not authorize. Please reach out to us at [email protected] with your order details and reference this Trustpilot review. We’ll prioritize your case and have our team review the order, missing items, and charge so we can help get everything properly addressed. Thank you for bringing this to our attention. We look forward to getting this sorted for you. -The Selene Team

Response from Get SeleneSep 4, 2026

Hi Georgia, we’d like to look into the missing items, the additional shipment and the charge you mentioned so we can review what happened with your orders. Please email us at the support email listed on the Selene website with your order details and reference this Trustpilot review. This will allow our team to locate the relevant orders, review the charges and shipments, and provide the appropriate return instructions. We understand you’re looking for clarity on these transactions, and we’d like to make sure the details are properly reviewed. -The Selene Team