Get SeleneReviews of get-selene.com

Response from Get SeleneOct 17, 2026

Hi Katherine, we're so glad you're enjoying your fountain, and we really appreciate you sharing your suggestions! ❤️ For the lid filter, the flat side should face the filter case lid, while the other side faces downward. We understand how clearer instructions and an easier way to manage orders and subscriptions would make things more convenient. Your idea for a mobile app is a great suggestion, and we'll be sure to pass your feedback along to our team. Thank you for your kind words about our customer service and for recommending us to your fellow pup parents! We're grateful for your support and are always happy to help if you need anything. 🥰🐾 — The Selene Team

Response from Get SeleneOct 17, 2026

Hi Kristin, thank you so much! 🥰❤️ We're really happy our team was able to help you quickly and make things easier for you. We appreciate you taking the time to share your experience. It means a lot to our team, and we're always here whenever you need a hand! 🐾 — The Selene Team

Response from Get SeleneOct 17, 2026

Hi Bob, we're so happy to hear that your pups have been loving their fountain! 🥰❤️ It's also great knowing you've found it easy to clean and maintain. We appreciate your patience while our team helped look into the pump issue, and we're glad they were able to arrange a replacement for you. We know how much your pups rely on their fountain, and we hope they'll be enjoying it again soon! Thank you for trusting Selene and for sharing such kind words about our team. It really means a lot! 🐾 — The Selene Team

Response from Get SeleneOct 17, 2026

Hi Melissa, we're so glad your two pups and bunnies are enjoying their Selene fountains! 🥰❤️ It's wonderful that having fresh, flowing water available has made their daily care a little easier for you. We also appreciate your suggestion about making the filter placement instructions clearer. We'll be sure to share that feedback with our team, as we want setting up and maintaining the fountain to be as simple as possible. Thank you for choosing Selene for your furry family, Melissa! We're happy both fountains have been working well for your home. 🐶🐰🐾 — The Selene Team

Response from Get SeleneOct 17, 2026

Hi Jacqueline, we're so happy your pups have already taken to their new 7L fountain! 🥰🐶 With several thirsty pups and the warm weather, we're glad the larger capacity is making things easier for you. It's also wonderful to hear that our team was able to answer your questions so quickly. Thank you for sharing your first impressions and recommending Selene, Jacqueline. We hope you and your furry family continue loving it! 🤗🐾 — The Selene Team

Response from Get SeleneOct 17, 2026

Hi Suzanne, we're so glad your pup is loving the fountain, and how lovely that your neighbor's kitty has become a fan, too! 🥰🐶🐱 We also appreciate your patience with the filter mix-up and are happy our team was able to arrange the correct replacements for you. Thank you for giving us the opportunity to help and for sharing your experience, Suzanne. We hope both of your furry visitors continue enjoying their fresh water! ❤️🐾 — The Selene Team

Response from Get SeleneOct 17, 2026

Hi Sue, thank you for sharing your experience! ❤️ We're glad you've been enjoying your Selene fountain since May, and we appreciate you reaching out when the sensor unit stopped working. It's great to hear that our team was able to review your video, identify the issue, and arrange a replacement so quickly. We know how important it is to have your furry friend's fountain working properly. Thank you for your patience and for recognizing our team's efforts, Sue. We hope everything is back up and running smoothly for you soon! 🥰🐾 — The Selene Team

Response from Get SeleneOct 17, 2026

Hi Heather, we're so glad you've had a positive experience with our team! ❤️ It's wonderful knowing your questions were answered quickly and that we could make things easier for you. Thank you for choosing Selene, Heather! If you need any further assistance with your setup, please feel free to reach out to us at [email protected]. 🐾 — The Selene Team