Get SeleneReviews of get-selene.com

Response from Get SeleneJul 11, 2026

Hi Randall, Thank you for sharing your experience with us! We're so happy to hear that your girl has settled in comfortably with her Selene fountain. That's always wonderful to hear! Regarding the sensor, what you're describing can be completely normal. The motion sensor is designed to detect movement within its detection range, so it may activate even when someone walks by from across the kitchen, depending on the layout of the room and where the fountain is placed. If you have any questions about the sensor or would like help checking that it's working as intended, please don't hesitate to reach out to us at [email protected] with your order number. We'll be more than happy to assist. We appreciate you choosing Selene, and we hope your girl continues to enjoy her fountain for years to come! -The Selene Team

Response from Get SeleneJun 25, 2026

Hi Ketty, Thank you for taking the time to share your feedback. We're so glad to hear that your dog eventually became comfortable with the fountain and is now enjoying it. It's always wonderful to know when pets warm up to something new! We also appreciate your feedback regarding the subscription experience, and we're sorry for any confusion or frustration this may have caused. Please know that our subscriptions are completely flexible and can be canceled at any time—there is no long-term commitment. Customers can also easily manage, modify, or cancel their subscription through their customer portal whenever they'd like. Thank you again for your honest review. Feedback like yours helps us continue improving the customer experience, and we're grateful to have you and your pup as part of the Selene family. -The Selene Team

Response from Get SeleneJun 23, 2026

Hi, Thank you for your review! We're glad to hear that you've had a positive experience with our response time. Providing timely support to our customers is very important to us. We hope your replacement pump arrives soon and that the installation process is quick and easy. If you have any questions or need assistance with the switch, please don't hesitate to reach out—our support team will be happy to help. Thank you for choosing Selene, and we hope your furry friend is back to enjoying fresh, flowing water in no time! -The Selene Team

Response from Get SeleneJun 8, 2026

Thank you for sharing your feedback, Susan! It's completely normal for dogs to take a little time to get used to a new fountain, especially if they've only used traditional water bowls before. We hope your pup becomes more comfortable with it as they get familiar with the flowing water. We also appreciate your note about the fountain needing to stay plugged in. We understand that can come as a surprise if you're expecting a cordless unit. If you have any questions about setup or getting the most out of your fountain, our team is always happy to help. Thank you for choosing Selene, and we hope your furry friend enjoys fresh, flowing water for years to come! 🐾💙 -The Selene Team

Response from Get SeleneJun 4, 2026

Thank you so much for your review, Christian! We're thrilled to hear that the fountain was easy to assemble and, most importantly, that it's working well for your pup. We're also glad our support team was able to answer your questions quickly. And we have to admit, your comment gave us a good laugh! 😄 While we can't help with the scotch requests, we're happy to hear your dog is enjoying plenty of fresh water instead. Thank you for choosing Selene and for sharing your experience with us. Give your furry friend some extra belly rubs from our team! 🐾 -The Selene Team

Response from Get SeleneJun 1, 2026

Hi Jim, Thank you for your review! We're so happy to hear that the fountain is working well and that your puppy likes it. Knowing that pets are enjoying their fountain and staying hydrated makes our day. We appreciate your support and hope your puppy continues to love it for years to come! -The Selene Team 🐾

Response from Get SeleneJun 1, 2026

Hi Peter, Thank you for your 4-star review! We're delighted to hear that your dogs are drinking more water now. Helping pets stay properly hydrated is exactly what we aim for. We appreciate your support and hope your furry friends continue enjoying their fountain! -The Selene Team 🐾

Response from Get SeleneMay 26, 2026

Thank you so much for sharing your experience, Jeffrey! We’re so happy to hear that your dogs are enjoying the fountain and staying more hydrated already. Hearing feedback like this truly means a lot to us, and we’re grateful you gave Selene a try. 🐾💙 -The Selene Team