Sparrow I.
Customer service was responsive, bit and bobs
Customer service was responsive and pleasant. Shipping was a bit slow but they may not be a "them" issue but an "ours". The instructions were a bit weird and was surprised they didn't have an instructional video on tiktok or youtube. But again, customer service saved the day and was responsive. If I had a really downer, it was that the automatic delivery wasn't just for filters but also included items I didn't want. It may have been in their explanation of monthly charging but I honestly don't remember that part. I just thought it was filters. And filters... wish they lasted longer but this could be a "my" water issue and not their filters. Peace all.
Response from Get SeleneAug 9, 2026
Hi Sparrow, We really appreciate you taking the time to share such an honest and thoughtful review! We're especially glad to hear that our customer service team was able to be there when you needed help. That's exactly the kind of experience we want every pet parent to have, even when there are a few bumps along the way. Your feedback about the instructions and having a more accessible setup video is a great point. We'll definitely keep that in mind as we continue improving the experience for our customers. We also understand your confusion around the automatic delivery. We know subscription details can sometimes be easy to overlook, so we appreciate you sharing your perspective. Our subscription is never a forever commitment, and customers can cancel anytime before their next subscription order is generated. We hope that helps provide some clarity. As for filter life, water quality and how frequently the fountain is used can affect how long a filter lasts, so we appreciate you mentioning that as well. Thank you again for your feedback, Sparrow. We're happy to know that despite the little hiccups, our team was able to make your experience a positive one overall. Peace to you and your furry family! 🐾 -The Selene Team