Get SeleneReviews of get-selene.com

Response from Get SeleneAug 29, 2026

Hi Joseph, thank you for sharing your experience. We’re really glad to hear that your pets are enjoying the fountain and that the filters are helping keep their water clean. 🐶🐱💧 We’re sorry, however, that the subscription wasn’t clear to you and that you haven’t received a response after reaching out. We understand how frustrating it can be to discover an ongoing charge you weren’t expecting, and we apologize for the communication delay. Please email us at [email protected] with your order details and reference this Trustpilot review. We’ll prioritize your request and help review the subscription and any related charges with you. We appreciate your honest feedback, Joseph, and we’re sorry that the service experience didn’t match your experience with the product. -The Selene Team

Response from Get SeleneAug 29, 2026

Thank you so much for the thoughtful review, Q Watson! We’re thrilled to hear that you’re impressed with the Selene fountain and that your dogs are drinking more water. 🐶💧 We’re especially glad you’ve been able to see the filters doing their job and appreciate you sharing that detail. We also appreciate your honest feedback about our response times. We’re working hard to improve our communication and response times, and we’re happy to hear that our team is able to address your concerns when they do get back to you. Thank you for choosing Selene and for sharing your experience with us. It means a lot! -The Selene Team

Response from Get SeleneAug 29, 2026

Thank you for sharing your experience, William! We’re glad to hear that the Selene fountain is helping keep your dogs’ water cool, so you don’t have to refresh it as often, especially in the warmer weather. 🐶💧 We appreciate your honest feedback and are happy to know that the fountain is still making things a little more convenient for you and your pups. Thank you for choosing Selene and for taking the time to share your experience with us! -The Selene Team

Response from Get SeleneAug 29, 2026

Thank you for sharing your experience, Jeneane! It sounds like Max definitely took his time getting comfortable with his new Selene fountain. 🐶❤️ We’re glad to hear that he’s now drinking from it, even if he’s still a little cautious around the spout. Every pup has their own personality and comfort level with something new, so we really appreciate you being patient with Max while he adjusted. Thank you for choosing Selene and for sharing Max’s journey with us! -The Selene Team

Response from Get SeleneAug 24, 2026

Thank you so much, Richard! We’re so happy to hear that Bailey went from being a little skeptical to making her Selene fountain a mandatory stop! 🐶❤️ It’s wonderful to hear that she’s drinking more water now and has made the fountain part of her daily routine. We also appreciate you sharing your cleaning and maintenance routine. Keeping the fountain clean and staying on top of filter changes is definitely an important part of keeping fresh water flowing. Thank you for choosing Selene and for taking the time to share such a thoughtful review! -The Selene Team

Response from Get SeleneAug 21, 2026

Thank you so much, Robert! We’re really happy to hear that you and your dogs are enjoying the Selene fountain, and that you find the filter packs convenient as well. 🐶❤️ We’re sorry, though, that you didn’t receive a response when you reached out about an item you didn’t order. We understand how frustrating it is to have a question about a charge or order and not hear back. Please email us at [email protected] with your order details so our support team can take a closer look and help get this sorted out for you. Thank you for bringing this to our attention, Robert, and for giving us the opportunity to make this right. -The Selene Team

Response from Get SeleneAug 20, 2026

Thank you so much, Alex. We’re so glad to hear that your new pup is happily drinking from the Selene fountain and that everything was easy to set up. 🐶❤️ We’re also happy we could help sort out the shipping address in time. And after everything you’ve been through with your old dog, we really appreciate you trusting Selene for your new little one. Wishing you and your pup many happy, healthy days together. Thank you for choosing Selene and for sharing your experience with us! -The Selene Team

Response from Get SeleneAug 18, 2026

Thank you so much, Norman! We’re glad to hear your younger pup has taken a liking to the Selene fountain! 🐶❤️ And we completely understand that every dog has their own preferences, especially when it comes to something as familiar as their water dish. We appreciate you giving Selene a try and taking the time to share your experience with both of your pups. Hopefully your older one warms up to it with a little more time, but we’re happy that at least one of your pups has found a new favorite! -The Selene Team