Get SeleneReviews of get-selene.com

Response from Get SeleneSep 7, 2026

Hi Jody, we’re glad to hear you received the product you wanted! We also understand your concern about any future filter shipments and charges. Please email us at the support email listed on the Selene website with your order details and reference this review. Our team can check your subscription status and confirm that your preferences are properly reflected on the account. Thank you for choosing Selene! -The Selene Team

Response from Get SeleneSep 7, 2026

Thank you, Charlotte! We’re so glad to hear your dog is drinking a little more water with her Selene. 🐾 We completely understand that every dog is different, and we appreciate you sharing your experience. Here’s to keeping her happily hydrated! -The Selene Team

Response from Get SeleneSep 4, 2026

Hi Deidre, thank you for sharing this. We understand that every dog can have a different reaction to a new fountain, and we’d be happy to help with both the fountain and your subscription concern. Please email us at the support email listed on the Selene website with your order details and reference this review. Our team can check your subscription, help with the cancellation, and go over the available options for the additional filters. We’d also be happy to share a few tips that may help your dog get more comfortable using the fountain. -The Selene Team

Response from Get SeleneSep 2, 2026

Thank you so much, Teresa! We’re glad to hear your pup was able to get comfortable with her new Selene fountain. 🐶❤️ We also appreciate you sharing the modification you made to help adjust the water level for her. It’s great to hear that you found a setup that works well for her needs! Thank you for choosing Selene and for taking the time to share your experience with us. -The Selene Team

Response from Get SeleneSep 1, 2026

Thank you so much for sharing Rico’s journey with us, Luana! 🐶❤️ It sounds like he definitely took his time getting comfortable with his new Selene fountain, but we’re so happy to hear that he’s finally warming up to it and drinking more water than ever. Sometimes our pups just need a little extra time to decide that something new is worth trying! 😊 Thank you for choosing Selene and for giving Rico the time to find his way to it. We’re thrilled to hear things are heading in the right direction! -The Selene Team

Response from Get SeleneSep 1, 2026

Thank you for sharing your experience, Richard! We’re glad to hear you eventually got your corded Selene fountain up and running and, most importantly, that both of your dogs love it! 🐶🐶❤️ We’re sorry for the confusion around the power adapter and understand how frustrating it must have been trying different plugs to get everything working. We’ll take your feedback into consideration as we continue improving the setup experience. Thank you for choosing Selene and for sticking with it. We’re happy to hear it’s now working well for you and your pups! -The Selene Team

Response from Get SeleneAug 31, 2026

Hi Ralph, thank you for letting us know, and we’re sorry that you haven’t received an acknowledgment after sending two emails. We completely understand that you’d like to place the filter and dental packet shipments on hold for now. Please email us at [email protected] and reference this Trustpilot review along with your order details. We’ll prioritize your request and help make sure the shipments are addressed accordingly. We appreciate your patience, Ralph, and we’re sorry for the communication delay. Thank you for giving us the opportunity to assist! -The Selene Team

Response from Get SeleneAug 31, 2026

Thank you for sharing your honest feedback! We’re glad to hear that one of your pups is already enjoying the Selene fountain and that you’re happy with its overall quality and performance. 🐶❤️ We understand that every dog adjusts differently to something new, so we hope your other pup warms up to it with a little more time. We also appreciate you sharing your feedback about the filter change process. We’re always looking for ways to make Selene easier and more convenient for pet parents. We’re happy to hear that the idea of fresh, filtered water and your vet’s recommendation are giving you a reason to keep giving it a chance. We hope both pups become Selene fans soon! -The Selene Team