customer
Three monts no product, no refund.
It has been three months since they have received my order. I have been told that first the delay was due to customs, later I was told that it was a warehouse issue. I was told that a refund was due but delayed because of a volume issue. Promises, more written promises but no products and no refund. Deeply disappointed.
Response from Germanshop24May 6, 2026
Dear customer, We are sorry for the issue with your order and we understand the frustration. As we explained in other replies on this page, as well as in several emails to you personally, we unfortunately experienced very significant shipping problems and lost over 800 packages to US customs, which we had already shipped and paid for. This was due to a series of unfortunate events and in now way out of bad intent, dishonesty or, as you claim, fraudulent activity. We are a small, family operated company that has successfully and reliably been importing German products to thousands of satisfied customers for almost 20 years now. Unfortunately, over the last 9 months, importing rules and customs practices have become a lot more difficult and intransparent, culminating in the affore-mentioned unexpected destruction of several pallets worth of goods. We have since been doing everything in our power to refund all of our customers, and will continue to do so. We expect to have everything resolved within the next few weeks. We apologize again for the inconvenience and hope for your understanding. Best regards!