Gerhard's Appliance Inc.Reviews of gerhardsappliance.com

I can’t give it 5 stars because we haven’t received our refrigerator yet. But, I have confidence considering the sales rep, Nicole P. Who helped us was good. No hard sale tactics. We went in with something in mind and she addressed all our questions easily. We gave Gerhard’s a try based on other reviews. We are scheduled for a delivery for next week; other local dealers said we’d have to wait 2 months for delivery AND their prices were higher than Gerhard’s.

My experience with Gerhards was exceptional. We ordered our appliances with Pete S. He was extremely knowledgeable and ordered us exactly what we were looking for. He kept us informed every step of the way. From the time we ordered to the time of delivery. We knew exactly what was going on. No guessing on our part. Pete followed through on all of our inquiries and updated us constantly. Extremely prompt and courteous. As far as delivery goes, Ron and Anthony were two great guys. They were friendly, courteous and hard working. They delivered our appliances like they were their own. We will definitely make future purchases through Gerhards and recommend them to friends and family. Customer service is a standout. From the warehouse to our house. Great experience.

After months of working with justicemission.link we have been able to get my money back. Last year was so tough for me and my family. Gerhard's Appliance Inc. took all our money, Don't put your money with them.

My husband and I stopped by Gerhard Appliance in Malvern to look for a new refrigerator. Our salesperson was Nicole Powell and we could not have been happier. She couldn’t do enough for us as far as getting us any information that we needed and we purchased the new refrigerator!

We purchased 4 appliances from Gerhard’s for a kitchen remodel. We paid full price for an expensive stove on September 2 which was finally delivered February 5. We were not upset about the long delivery time as things slowed down with Covid BUT communication was poor throughout the process. At one point I asked to speak to our sales person’s (Nicole Powell) supervisor who is Linda Gerhard. She assured us everything would go well with the stove delivery even though the refrigerator delivery had damaged our brand new random width, real wood floor in December. Besides damaging the wood floor, the delivery man actually threw the metal hand truck out the door onto our patio with no regard to where it landed. My husband and 1, along with 2 of our contractors were there for the delivery and we all saw what happened. Our sales person asked for us to send photos of the damage and a bill for the repair. Weeks went by with our phone calls not returned and then we finally got an email from Anthony Paolucci, the delivery manager, saying “ I am sorry to inform you, but my contractor is denying this damage claim. He dropped off the unit in December 2020. We did not move the unit once it was dropped. This definitely looks like it was damaged by your contractors or the people who installed this sub zero for you. You can tell by the marks on the floor that they were made once this unit was being moved.” Not true. When I have called… and emailed… both Nicole Powell and Linda Gerhard to get this resolved, I got no reply. When the stove was delivered the accompanying French plaque which was a separate purchase arrived in a torn and crushed box with the plaque chipped in many places. Before it was loaded on the delivery truck, ANYONE seeing the box would know they should check in the box to see if there was damage. This meant another month to wait on a replacement. In addition, the stove which was supposed to include a conversion kit to covert from gas to propane was delivered mid afternoon on a Friday with no kit. Several of us (delivery men, our contractors) spent a hour looking through all the packaging for the kit. The stove couldn’t be installed by our waiting contractors without the kit. I called Gerhard’s and was told Nicole was busy with a customer (as usual) but I insisted we had a delivery problem and needed help late on a Friday afternoon. She said our contractor could come to the showroom and get the floor model’s kit. This solved the problem but meant additional time for our contractor and late installation. We now have our 4 appliances and plaque. But we can not get a return call or even response to an email about our floor damage. No acknowledgement that several things about our purchases have not been handled well.

Nicole did a wonderful job of assisting us in the purchase of a new dishwasher. Knowledgeable about the model we were interested in and walked us through the procedure from purchase to what to expect prior to and after installation. Highly recommend and Gerhard's has gained a customer for future purchases.

I just had to give a shout-out to Sidney City for rescuing me from the website. My dishwasher died and I wanted a replacement a.s.a.p. The webpage wasn't responding and the online chat was not happening either (temporary technical issues). When I called and reached Mr. City he was pleasant, helpful, and patient. I'm expecting delivery and installation on Wednesday (just 3 business days), so I wanted to highlight my great sales experience today.

Another great experience with Gerhard's!! Thank you to Nicole who once again helped us with our purchase of a new Washer. Very knowledgeable and professional! Also would like to commend the delivery team. We were a bit of upset of the delay in getting our delivery, It was a day late and the delivery itself was late but the delivery team turned a negative into a positive. Our technician Oscar was amazing. Not only did he apologize he went all out and help my Wife clean the floor before installing the washer!! His demeanor and professionalism was outstanding. Once again Thank You Nicole and thank you Oscar!! We would highly recommend Gerhard's to our friends!! Sincerely Bob and Nancy Riley