Gerber Collision & GlassReviews of gerbercollision.com

Took my car to Gerber collision in Brownsburg Indiana stay away from this place. Took my car for in for repair ..totally damaged my car severely. The blue paint from their wall is all over my front bumper. My front bumper is hanging off. They will not take the blame call corporate nothing. Even with all the evidence.. STAY AWAY FROM THIS PLACE. If your car is there, make sure you walk around very thoroughly upon picking it up

I was rear-ended by someone who was going 75 miles per hour. They had my car 2 1/2 months & returned it back to me still needing repairs. They refuse to check the drivetrain because per Mariano it didn't "look" like there was enough damage to check it. They replaced the muffler but failed to replace a bent muffler pipe. That put me and my passenger at risk for carbon monoxide poisoning & other safety issues. My wheels were also shaking when I brake. Mariano said they did a road test...then how did he miss the loud noises coming from my car & the shaking? I drove my car 2 blocks & noticed these issues. How could a mechanic with decades of experience miss these things? They removed my spare tire & windshield covers & are refusing to replace them. Large gaps are in the body of my car. Those gaps mean the frame was compromised (another safety issue), they still released my car to me. They left white scuff marks that were caused by the accident.

Update from Patrick Fiase I recommended said company for their services to my vehicle they did very good and excellent job done

I have used Gerber for over 20 years and have always been very happy with their work. I am surprised by the ratings listed here. I went in today for the first time in a while to have them look at my bumper. Scott took the time to discuss my options and did not push the more expensive choice of replacing the bumper. He was able to put it back by replacing screws and buffed out the scrapes. He is cheerful, patient, empathetic, listens and gives you all the possible repair options. He is a really wonderful young man. I left feeling less anxious and judgy about myself and they didn’t charge me for the labor or time he spent with me!

Gerber Collision and Glass has great customer service! I will recommend them to all my friends. I called and talked to Sam and the process was stress free! The rental car picked me up and when my car was ready in about 2 days, Sam called me and I picked up my car and left the rental car there and it was picked up, there was no hassle it was wonderful. My car looked great! Mr. Jimmy does an excellent job! Thanks for making it a stress free experience!

The workmanship at the Gerber Collision on Vivion Rd in Kansas City is beyond unacceptable — it’s astonishingly careless. The body work on my vehicle looked like it was done by someone with zero professional skill. Honestly, leaving the dents untouched and spraying paint over them would have been a noticeable upgrade compared to what I got. When I asked about their so‑called “warranty,” they immediately dodged responsibility. Instead of owning their sub‑par work, they blamed a “manufacturer defect” on a brand‑new vehicle. That excuse alone tells you everything about their standards and their integrity. I regret not trusting the negative reviews. This place proved every single one of them right. I’ve already warned friends, family, and anyone who will listen to avoid this location entirely. The experience was so bad that I would have chosen almost any other inconvenience over dealing with this shop. If you value your time, your money, or your vehicle, do yourself a favor: read the bad reviews, believe them, and take your business somewhere that actually respects its customers.

Terrible communicators at the Odessa Florida location. Incompetent when it comes to ordering parts and terrible when it comes to checking to make sure all and correct parts have arrived. Staff is rude and lies about completion date 4 times in 10 days. Unorganized. 9 out 0f 10 calls goes directly to voicemail. Manager says she will check and call back and then you never hear from her.

They never contacted me, no texts no communication and then put my car in storage and are charging me $80 a day. The car is drivable. I could have just picked it up. Its a weird situation. They keep my car, don't contact me then put it in storage.