GeologieReviews of geologie.com

SCAM. Beware! I ordered a trial two weeks ago. I was charged. Didn’t get any shipping info. Didn’t receive any product. All attempts to reach customer service haven’t been returned. They have my money and there doesn’t appear to be anything i can do about it. **UPDATE** Company reached out and provided tracking info. Tracking info states that USPS has not received item yet. This happened the day after I posted the negative review here. Response says delay is because of the holidays. But, I’m not experiencing these delays from any other company I do business with. I want to make it perfectly clear. I reached out and did not hear back from the company until I posted a negative review on here.

I have only had a membership for a short time, my trial order was delayed it took 3 weeks to receive it I had to reach out to the company to find out where it was. My first full order was billed December 29th , I don't know what happened but I have never received it. However Andy in customer service was kind enough to assist me and resolved my issues in a gracious matter. They do have nice customer service reps

They answered all my questions and provided great help. There products are also fantastic! 10/10 reccomend!

The main reason for the 3-star rating is due to the extremely poor customer service and the incredibly slow shipping and delivery of the product. It is very difficult to communicate with Geologie staff. Your only option is email. You can not even talk to a person. I tried several times to leave a voice mail and my calls were never returned. The email responses are typically just canned replies, very impersonal as though a robot were writing the correspondence. As to the delivery, my account was charged on December 5 and I did not receive my products until December 24. Geologie uses DHL that is very difficult to track and obviously REALLY SLOW!! In the past i have recommended Geologie use another shipping service because any other would be a distinct improvement. As to the products I would rate them somewhere between a 3 and 4. I have noticed some improvement in skin. Biggest disappointment is the eye cream. Morning and evening moisturizers as well as facial cleansers are satisfactory.

Geologie has been a great experience so far. All the creams feel premium and best of all there is already a noticeable change with my skin. The customer service is awesome and very personable. Highly recommended.

I have been using Geologie for several years now. I like the simplicity of having a two-step skincare regimen twice a day, and I also like that it works. I looked around last year for other skincare products, and came back to Geologie: it is competitively priced (particularly after the subscription benefits) is good quality, and you don't need a doctorate to understand how it works.

I have been using Geologie products since November 2022. I am very happy with the results. I experienced a minor «technical issue» with the website and contacted customer service. The response was quick and the «problem» was immediately solved. The solution exceeded my expectations. Every person’s skin is different and the results may vary. However, I listed below my experience with Geologie products. • Salicylic Acid Face Wash - Bergamot + Juniper. I was already using a salicylic face wash, but I much prefer the one from Geologie. It is easier to apply and rinse, it leaves a feeling of «freshness» and I like the smell. • Retinol Night Cream: I started seeing results after a few weeks. My skin pigmentation was more even, small dark spots started to fade and my acne started improving. • Dark + Puffy Under Eye Cream : It took approximately 6 weeks for the cream to start working. I had one dark spot which has completely disappeared now. • Tone Control Face Cream with SPF15: it’s a good moisturizer and I like the SPF15 protection. • Hair Co-Wash – Cooling: I keep my hair short and exercise a lot (150 time a year), so I often wash my hair twice a day. Even though I was using a very gentle shampoo, my scalp felt a bit dry and itchy. The Co-Wash solved that issue and my hair feel softer and better. The only negative is that shipping to Canada is a bit slow and tracking is not the best. However, I always received my orders and there were no unexpected fees. It just takes a bit longer than what we are used to. I hope this helps. Sincerely,

So there is always a catch right? I ordered for geologie products through subscription and as and when I got my products it caused redness and allergic reaction. I was so disappointed, as my skin otherwise would agree to all products. When I reached out, they already said sorry your next order is shipped out and I cannot do anything about it. And mind you they do not send you any notifications or ask you about the products they ship. They just need the money. I would never ever recommend this to anyone.