GeologieReviews of geologie.com

Product is ok, but my word is their shipping experience awful. No product after almost a month of waiting and customer service “trying” to help. Once considered myself a happy customer so was more than patient when my 4th auto-order got “stuck” in transit after 3 weeks and customer service stepped in to offer a small partial refund and re-ship a new order. Then customer service replied 2 days later saying the product “got unstuck” - and would arrive any day (partial refund rescinded). Fast forward another 5 days and no product and no response to an email asking why nothing has changed. Now just asking for a refund and to cancel my subscription and it’s crickets. So sad that I’ll just have to dispute the charge after once being a proud customer - so buyer beware. Plenty of better options out there, so pick a more reliable one Update - 2/6 (increased stars from 1 to 3) - I did finally get connected with a different CSM rep, and he was quite a bit more helpful than the first. Can confirm, I received a full refund without having to dispute the charge, and they insisted I keep the product at no charge (not necessary, but appreciated). I'm glad to hear about the upgraded shipping and faster timelines - seems like maybe my month of waiting will be the last.

I didn't receive my normal order due to it possibly being lost in the mail. After contacting them they very quickly got a new order shipped out to me.

Great customer service. My package did not arrive and they sent me another set of skin care products free of charge.

Changed from 1 star to 4 star, Andy who I'm assuming is either the owner or a higher up confirmed my package was moving and also accepted my refund request, it seems the problem here is DHL, so if your package isn't arriving the best method is contact them and they'll contact DHL for you, it sucks to think I would've never gotten my package anytime soon had I not emailed Geologie, DHL needs to get it together

The experience with Geologie has been great. I have a solid routine morning & night, and my skin always feels great. Even living up in the cold midwest where the air gets incredibly dry, the moisturizer & night creams help alleviate that dryness and itchiness that comes with those frigid temps. I like the added touch of getting 2 face washes, one for the shower, and one for the sink. Although I found I have multiple spares after just a few shipments. That's alright, their customer service quickly edited my next shipment to just the creams for the next few deliveries until I have used them all up. I love the product and the service and would recommend it. Wish they made a body lotion too!!!

Finally a skin care routine that is tailored to you and your skin. No need to guess what to buy since they help you find just what you are looking for. Great results but you have to stick to the AM and PM routine for consistency.

Pay attention to the messages from the company in response to shipping delays. It is now the second half of January; how are holidays still to blame? I placed my initial order on 15 Jan, but two weeks later tracking indicates no movement. I’ve requested a credit twice, but no response to that particular request. I closed my account. This company is obviously in over its head. Spare yourself the frustration of dealing with this headache. Update: After three weeks and being told several times that they had verified with the shipper that they had located my shipment and that it was moving forward, combined with refusal to credit my order, I finally received an email indicating that “this was a misunderstanding” and that the shipment was, indeed, lost. To be clear, there was no miscommunication on my behalf. The company asked if I would be okay with a replacement. Why would they think anyone would want to repeat this experience? I ended up with a credit and a replacement a month after the original order was placed.

The company was really communicating with me when I had questions and was always happy to help.