GeologieReviews of geologie.com

I wish I read the reviews first! They have TERRIBLE customer service. They will ship your product, charge you all without sending a single email or information on the product. I had a reaction to their product and was refused a refund or cancellation on a skin care regimen I didnt even know was shipped out. $162 for crap

I wish I could give one star. I feel so stupid for getting ripped off. Trial products tools weeks to get delivered. I just checked my account and they took $219 out of my account. It hasn't even been a month not only that but why am I being charged the highest possible rate when I only got a trial with 3 items but I'm being charged the rate of something much more expensive. I also can cancel anything because when I go to create and account login it tells me my email is invalid and I have to place an order to create an account.. Emailed customer service twice, no reply. What am I supposed. To do to stop this nightmare..on top of all this the products they sent me were horrible I had to stop using them after a few days as my skin became super itchy and irritated.

Stay away from this company! Customer service is bad. They don't accept any order cancellations even though products have not even shipped. They don't alert you like other companies that a trial period is coming to an end. The trial products took over a month to get delivered and a week after i received the trial products, I was l charged over $160 and the following day I reach out to them and they didn't want to help at all with canceling the order. All they said was that the products has already shipped out before I was charged, straight lies! Thieves

I was surprised to see someone reach out to me and I could ask questions about my personal regimen, I love it. Talk about customer care

First of all I have to say that the customer service experience at Geologie is exponential. They are amazing always here to help with a click of a button. I normally contact them through text and they always get back to me. Furthermore. The PRODUCTS WORK. LIKE THEY REALLY WORK. My face was clearer than it’s ever been using geologie. Thank you Geologie for being the best skin care company on the market!

I fell for the “try our products for super cheap and then we’ll charge you over 100$ for a subscription you forget to cancel” scheme. Obviously, this is the new wave of capitalism so I can only blame myself but I still will never recommend this company to anyone. I explained my financial situation and took ownership of the fact that I didn’t cancel my subscription before the date. That doesn’t excuse Geologie’s marketing scheme of setting up several walls of clicking before you can actually confirm your trial purchase. I’m sure they could’ve purchased my soul with the amount of agreements you “agree” to before actually seeing the purchase totals. I reached out to Mr.Andy (matrix vibes like I’m talking to the highest form of AI) for a refund. Andy was very kind but in the, “you’re not gonna get your money back but I will give you unwarranted advice” way. So I took my L, even though the charge overdrafted my account (broke young adult) and I was charged overdraft fees, I took it as a life lesson to set reminders about subscriptions. BUT unfortunately, it wasn’t that easy because I still haven’t received the product! I don’t even want the product because it breaks out my skin but I was planning on giving it to one of my fairer skin pals. It’s been over 2 weeks since I was charged for a product I never received. So summary: it’s another Instagram company that can’t keep up with mass purchases. They are really good at tricking people to sign up for expensive subscriptions. Customer service is patronizing but responsive. Products ain’t working for my darker skin so be aware. Still haven’t received my product and will NEVER purchase/look/try/recommend/think about geologic products again. Update: I am still salty but, I feel like I should give them their props for resolving my issue. After speaking with Andy, I was able to get a partial refund and reward points toward my account. They also addressed my concerns with how the product was affecting my skin by sending a trial size of sensitive face wash and oil-free gel moisturizer (WHICH I LOVE). So yeah, I might be shopping again if I have over 75+ dollars to spend on skin products.

Responsive customer service experience

Geologie has given me one of the easiest experiences I've had in skincare -- period. I just took a quiz, and then they assigned me a regimen for my skin's specific needs. And I get orders every 3 months now, so I don't even need to run to the store or think about re-upping my products at all. If you're a busy bee like me, you'll love Geologie.