Conky
Steer clear of at all costs
They immediately sign you up for a subscription that costs an incredibly high price, do not accept returns and give you zero warning of this. Highly deceptive company that should be avoided.
Response from GeologieSep 17, 2024
Thanks for your review, Michael, and sorry to hear you feel that way. Happy to address your concerns and share some additional info to help clarify. To be clear, customers can make one-time purchases off our site or subscribe to products and personalized regimens on a recurring basis. If a customer decides to purchase a discounted, personalized skincare trial that entails a membership for recurring orders, we call this out in multiple places, including our diagnostic results, checkout and post-purchase emails. Customers cannot purchase subscription products unless they consent to our Refill Policy, which is outlined at checkout and requires customers to manually mark a box indicating that they have read and agree to these terms. We want our customers to purchase however suits them best and offer flexible account controls so that any subscribers can update their membership preferences directly or by reaching out to our support team for assistance. We outline ongoing costs for our personalized regimens in our diagnostic results, and our support team is always happy to work with customers to adjust the products they're receiving to fit their budget and skin's needs. Our customer success lead followed up with you directly via email last week and is looking forward to hearing back from you on how else we might be able to lend a hand.