Simple. Personalized. Results.Skin, hair + body care.25 time award-winning formulas rooted in science with ingredients clinically proven to work. Discover your routine today!
Geologie (geologie.com) has 1,084 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
geologie.com
Website
geologie.com
Category
Cosmetics & Makeup
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 41% of reviews.
Latest
Most recent review: August 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I saw an ad on Facebook for geologie skincare trial sets, and I am so glad that I saw that ad because geologie has changed my life. My skin looks and feels amazing using their skin care sets. Once I started seeing results with their skincare I decided to give their hair care a try and once again I am so glad I did. My hair is so soft and so light and clean and I had a little problem with dry itchy flakey scalp. Well. not anymore thanks to geologie. It really is an amazing line of products. I would definitely recommend it to anyone I am confident in geologie because geologie gave me my confidence back.
CO
Consumer
Amazing made me skin clear
Amazing made me skin clear
JR
Justin R.
Definitely worth a try to fix any skin issues
Geologie has really helped my dry skin issues I was having. I was never one to have a morning and evening routine for skin care but Geologie has made the process issue and adjusted for my care needs.
BI
Billy
Easy to work with
The shipping and ease of ordering are great.
JO
Jordan
Amazing products
Amazing products! Only about a week and a half into the regimen and already seeing results! Can’t wait to see what the end of the month has in store for me. By the looks of it, I’m going to have to keep continuing my subscription; well worth the money
JD
Jonathan D.
Geologie is amazing!
Geologie is amazing!
I can't say enough how much Geologie has changed my skin. Even after thirty days, it looks better. The shipping was fast, the service was great, and I love the products. 10/10 anytime.
VV
Vera V.
Scumbag company.
I have had nothing but terrible experiences with this company. The skincare products are fine, but the company is predatory.
First, I used a coupon code to support a YouTuber who advertised it. At checkout, Geologie offered to give me more of a discount if I used a new code instead of this YouTuber's code (I didn't do it.) I believe this is a way to get free advertisement without having to pay the YouTuber themselves, because you are no longer using their discount code, but they sent you there anyway.
Even though that was a red flag, I made the big mistake of going ahead and getting the sample set. After ensuring the order shipped, I cancelled my subscription like I always do when taking a free trial, so I am not surprised by unexpected payments for a service I ended up not liking.
Well, guess what? They re-enabled my subscription on me and claimed I didn't cancel it--even though I KNOW I did. I've been emailing back and forth with them and I've been getting the runaround, and being sent passive aggressive screenshots of the subscription process. After looking up reviews, I've seen multiple other people have the same issue of unsubscribing, but mysteriously receive their product the next month and get charged.
The products themselves are nothing to write home about. You're better off spending $150 dollars on a product that works better, AND isn't supporting the predatory business that Geologie is. I will be emailing small YouTubers that I watch who have been sponsored by Geologie and tell them about my experience, so they can decide if they want to continue working with them for themselves. I cannot stress enough how scummy this company is being.
Edit: After multiple back-and-forth emails with their customer service, I have received a refund. Finally. All it took was sending them twenty four screenshots of other people who had this EXACT issue of being mysteriously billed, while standing my ground on wanting a refund. But hey, Geologie made me a VIP on their website, so it isn't ALL bad... right?
My thanks to Trustpilot--without this website giving consumers the chance to post proper reviews, I never would have been able to provide more concrete support.
Response from GeologieAug 4, 2023
Thanks for your review, Shannon. It sounds like our customer success manager got you taken care of, but we're happy to address your concerns more generally and publicly.
To start, our team communicates subscription details transparently in many places before, during and after checkout of any order that entails a membership for recurring orders. We outline how our subscriptions work, their ongoing pricing, and what your estimated processing date would be for the first full-size set after trial in our diagnostic results; we require explicit consent be given by customers to enroll in a membership at checkout before a subscription is generated; and we also provide additional info on policies and account management in our trial order confirmation email, where customers can also opt into receiving upcoming order notifications.
Our team reviewed our account logs and email communications and we unfortunately have no record of you logging into your account with us and canceling your subscription prior to this first full-sized order processing. If you had completed cancellation via our cancellation flow, you would have received a confirmation email at that time for your records and fallen into our lapsed customer email segment, leading to additional follow-up outreach regarding your cancellation and how our team might be able to assist.
As mentioned, we do also offer upcoming order notifications as an opt-in, accessible by customers in two emails post-purchase. We have many customers who choose to "set it and forget it," but know how important it can be for some customers to keep up with account management. We do not see that you opted into those communications with us.
Our team is always happy to work with customers one-on-one to ensure that their regimen fits their skin's and budget's needs, and we never want pricing to be a barrier to skin health. Likewise, we can certainly empathize with being out of work and were happy to let you simply hang onto this latest order, on us.
While we understand your frustration and appreciate you sharing other reviews with us, we'd encourage you to look at the many other positive reviews we've accumulated that far outweigh the negative. One of the unfortunate inevitabilities of being a largely subscription-based business is that customers simply forget about their membership and do not update their preferences, even when our team provides clear and transparent communication and flexible account controls. We want all of our customers to be in the driver's seat when it comes to managing their orders with us and are always working to further improve the experience where possible.
Apologies again for the inconvenience, Shannon, and don't hesitate to follow back up with us if you have any other questions or concerns, or if there's anything else our team can assist with along the way.
BR
Brad R.
Emailed customer service to cancel my…
Emailed customer service to cancel my subscription. Was charged anyway several weeks later, emailed again, was refunded then recharged again a couple of days later. For my intial order-the delivery provider they use (Aramax) can’t deliver to Australian post, which is my only method of pick up (I work away for weeks at a time). Have never had an issue with this before with other companies or if there will be a problem delivering to Australia post it has always been flagged at checkout before accepting an order. All of this to get later emails from the same team member that incompetently dealt with my attempted cancellation asking if there was anything they could do for me to continue a subscription with them. Really done with dealing with this company.
