GeologieReviews of geologie.com

The products are amazing and their support too. Andy helped me to reach a compromise on an order. My overall experience was good!

To my best awareness you can only contact them by email. When I attempted to cancel a subscription I got no response and my card was charged regardless. The fact that the Web account does not give you an easy option to turn off a subscription is a real red flag. I would not recommend anyone purchase these products because of these customer service issues.

Replied to 20 day check-in email with questions and concerns about my regimen. My questions were largely ignored, while answers for questions I had not asked were provided. Continued dialogue went no where as my questions and concerns were still not addressed or even acknowledged. At this point, I can't recommend even a free trial from this company. Edit: Company reached out with additional customer support and I'm satisfied with the additional support. Updating my review to neutral to reflect that effort. Will need to see how products work over more time to give a higher review.

Milos was great! He answered all of myquestions and assured me everything was resolved. Really thrilled with the customer service and how helpful the staff is

I was roped into a subscription I never explicitly authorized. This cleverly marketed company offers sample sets at “discounted” rates, and during the complicated order process you are (by default) enrolled in a subscription. After thirty days, instead of being asked to authorize another shipment it it automatically billed to your account and sent out. In order to refund, you must pay to return a product you never intended to purchase & wait on the release of your funds. It’s a very well thought out, very carefully crafted grift. The only ones who truly benefit from the hoops you’re required to jump through are the postal workers who are unwittingly employed to shuttle these parcels. Any issues with fraudulent claims are referred to “Andy”. He, very professionally, links in his response template a customer service page on Geologies website devoted entirely to this sort of issue, which leads me to believe this business model is centered around ingenious loopholes designed to undermine litigation efforts by class-action attorneys. The products themselves are mediocre facial salves with fresh and focus-group-approved designs. For the price, you would be better off to stop at any one of the dozens of beauty stores or salons you pass by on your daily commute. And for those who order online for the convenience aspect, ask yourselves this; what is so convenient about providing these people a short-term loan of close to $150 -AND- paying them 5% interest for the privelidge? Edit 2/17——— After following up, Andy refunded my order in its entirety. Fortunately, this time I was able to learn a valuable lesson about the importance of researching the companies I choose to patronize **before** I give them my financial information.

I was never a skincare guy, due to the complexity of knowing what to use and when, but Geologie makes it so simple. High quality products, easy to use, and great customer service. I have been using the daily face wash, morning cream, night cream, and eye cream for 2 years now. The results are incredible and very noticeable when comparing pictures from a few years ago! Definitely a customer for life.

I had an issue with returning my package and the person who helped me, TanJa Hardrovic was very helpful and informative.

Just like many people who did the trial and did not want the subscription it was so hard to pause or cancel it. I like the product but not for the price. I emailed the customer service but no response.