Gen Mobile Reviews | Read Customer Reviews of genmobile.com

Gen Mobile Reviews | Read Customer Reviews of genmobile.com

Gen Mobile reviews

391 approved reviews, newest moderated first

INA
Mar 7, 2026
I’m having issues with the SIM card
I’m having issues with the SIM card. I ordered one from another company but it just canceled out your SIM card. If possible I will need a new SIM card so I can use the phone.
Response from Gen MobileMar 9, 2026
Hi Ina, thanks for your review. It sounds like the other SIM card may have replaced the Gen Mobile SIM in your phone. Please reach out to our support team, so we can take a look at your account and help get you set up again. You can chat with us at genmobile.com or call us at 833-528-1380, and our team will be happy to help.
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Yolanda R.
Mar 6, 2026
The phone is okay but slow.
The phone was okay somehow is goes slow for the signal. I don’t have anything that I like or dislike I just being honest that it goes slow.
Response from Gen MobileMar 6, 2026
Hi Yolanda, thank you for your feedback the Lifeline phones that we provide for free are meant to cover essential use like calls, texts and light browsing, but we know some people need a little more. We do offer low cost upgrade options if you want better performance if you’d like to explore them.
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KATHERINE
Mar 6, 2026
easy to use phone
easy to use phone
Response from Gen MobileMar 6, 2026
Hi Katherine, we’re glad to hear you’re enjoying our devices! Don't forget to contact customer service to explore the fantastic range of other devices we offer! You wouldn't want to miss out on the perfect option for you!
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Nikki B.
Mar 6, 2026
Good phone
Good phone really enjoying it
Response from Gen MobileMar 6, 2026
Hi Nikki, thanks so much for the great review. We're glad you're enjoying your phone and service!
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CHRISTINA
Mar 6, 2026
Service
All over the whole service
Response from Gen MobileMar 6, 2026
Hey Christina, thanks for the great review! We're really glad to hear that you're enjoying the service.
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FORREST
Mar 6, 2026
so of course i love havifreeng a free…
Ok so of course i love having a free phone with ftee minute. But the data runs out so fast! But over all, i appreciate the free phone. Thank you!
Response from Gen MobileMar 6, 2026
Hi Forrest! Thanks for reaching out, and we’re glad you’re enjoying your free phone and minutes. The Lifeline program provides a government subsidy that covers a plan with a limited amount of monthly data. If you find you’re using it up quickly, you can upgrade to a higher plan for as low as $10/month to get more data and extra features. We’re here to help if you’d like to switch!
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WILLIE
Mar 6, 2026
I dislike how the keep freezing
I dislike how the keep freezing
Response from Gen MobileMar 6, 2026
Hi Willie, we’re sorry you’re experiencing this issue. Please reach out to Customer Care at 833-528-1380 or chat with us at genmobile.com, so we can take a closer look and help resolve this for you.
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CHERRY
Mar 6, 2026
Phone
It was easy to use
Response from Gen MobileMar 6, 2026
Awesome to hear, Cherry! We love knowing things were simple and easy for you.
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