Gen Mobile Reviews | Read Customer Reviews of genmobile.com

Gen Mobile Reviews | Read Customer Reviews of genmobile.com

Gen Mobile reviews

391 approved reviews, newest moderated first

customer Barbara R.
Mar 6, 2026
No complaints
No complaints, good service
Response from Gen MobileMar 6, 2026
Hi Barbara, Thanks so much for the amazing review! We're here if you need anything.
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DAPHNE
Mar 6, 2026
The phone doesn't work half the time
The phone doesn't work half the time. And the phone settings were preset. And it want allow me to use the phone sometimes
Response from Gen MobileMar 6, 2026
Hi Daphne, we’re sorry you’re experiencing this issue. Please contact Customer Care at 833-528-1380 or chat with us at genmobile.com, and we’ll help get it resolved
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Christina K.
Mar 6, 2026
I’ve got no complaints!.
I set the new phone up before Christmas. I haven’t had one single issue with the phone OR the service since I received it! Great for ‘tween’s first cell phone… Also great to share its hotspot when necessary!
Response from Gen MobileMar 6, 2026
Hi Christina, thanks for sharing! We're glad to hear the setup went smoothly and that both the phone and service have been working well.
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SANDRA
Mar 6, 2026
Did not send me the phone or sim card…
Did not send me the phone or sim card but says I have an active phone and number thru them but it's a LIE! LIE LIE
Response from Gen MobileMar 6, 2026
Hi Sandra, we understand your concern. Our team can review your account and delivery details to help determine why your phone hasn’t reached you. Please check your inbox, we’ll be reaching out to assist you.
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MANDY
Mar 6, 2026
Sometimes the phone won't even ring in…
Sometimes the phone won't even ring in or u can't call out. . it's weird then some days there's no issues an everything works fine.
Response from Gen MobileMar 6, 2026
Hi Mandy, we’re sorry you’re experiencing this issue. Please reach out to Customer Care at 833-528-1380 or chat with us at genmobile.com, so we can take a closer look and help resolve this for you.
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LadyV
Mar 6, 2026
Different company same disappointing results.
Not any better from the other phones. Actually with this one, I seem to have more drop calls and the volume is horrible even when it's turned up. Different company same disappointing results.
Response from Gen MobileMar 6, 2026
Hello, sorry to hear about your experience. The Lifeline phones that we provide for free are meant to cover essential use like calls, texts and light browsing, but we know some people need a little more. We do offer low cost upgrade options if you want better performance. Our team can reach out and see what options are available for you.
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Venus M.
Mar 6, 2026
great phone good service
great phone good service
Response from Gen MobileMar 6, 2026
Hey Venus, really appreciate the awesome review! We’re here to help if you need anything.
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DARRICK
Mar 6, 2026
The phone runs super slow
The phone runs super slow. I get messages a day after they've been sent to me.
Response from Gen MobileMar 6, 2026
Hi Darrick, we’re sorry you’re experiencing this issue. This can sometimes happen if there are too many apps running in the background, the phone’s storage is nearly full, or it needs a software update. Please reach out to our Customer Care team at 833-528-1380 or chat with us at genmobile.com, and we can help you troubleshoot.
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