The Genie CompanyReviews of geniecompany.com

I was charged multiple times for an install service that was never provided. I ended up having to install the unit myself after weeks of no response. When I requested my money back, Genie Company charged me a second time for the service instead of refunding. Now I can’t get a response. I would not recommend. Good Customer service is easy: answer customers questions, fulfill customers orders. That’s it, do that and we the consumer will tell everyone how amazing you are. Genie will neither respond to my questions nor fulfill my refund for incorrect charges.

I own multiple Genie Garage Door Openers and a Genie Keypad. Recently, I ordered a Genie Remote for my Lift Master Garage Door Opener. I could not get the remote to pair so I tried the Genie Technical Support on-line chat. They couldn't help so they told me to call their Technical Support number. After waiting on hold for a very long time, the Technical Support Representative could not get it to pair either and told me that this happens sometimes. Subsequently, I spoke with a Customer Service Rep who told me that it was company policy not to accept any returns that were taken out of their original packaging. So how do I try it out? When a supervisor called me back, she said that I could return it but there would be 15% stocking fee. So, even though Genie advertising said their remote would be compatible with my opener and it wasn't, I have to pay a fee! I WILL NEVER BUY ANOTHER GENIE PRODUCT AGAIN!

My opener control board stopped responding properly within a year of purchase. I tried to call, 3 hour hold time. I got on with the online chat who was incompetent. After an hour, she finally understood my issue and told me I needed to call in. I called again, still 3 hour hold. I requested a callback. I never got one. Now I'm on the phone for a "5 minute" hold, it's now 52 minutes and counting. I'll never buy another genie opener if I have a choice.

I purchased a Genie belt drive opener, from Amazon, just over 9 months ago. It quit opening one morning last week and after the usual troubleshooting, I gave up. Amazon won't offer a refund, nor will Genie, although they claim that it's under warranty. They had a 3 hour wait to call customer service. If I called out a repair tech, it would cost more to fix than it cost new. No win situation, I just went to Home Depot and bought a new opener.

Bought a Genie DC motor operated garage door opener with a battery for power outages. The kit was not complete-I was missing control wire, curved door arm and other parts including a wall console. The box stated do not take it back to where you purchased it call for service. It took 2 hours before a return call was received and I was informed that I must pay handling and postage to get the parts they left out. Totally unacceptable and I would avoid any interactions with this company. I need two more openers and will most likely go Chamberlain.

If I could rate your customer service zero stars I would. Just too prodigiously incompetent to describe with written words. Don't buy a Genie product. You will regret it.

I purchased a brand new garage opener three months ago, recently it decided to stop working. After multiple troubleshooting attempts from multiple representatives, they ended up sending a part to my home with the intent that I replace the part myself. It was a very technical piece of equipment that came with terrible instructions. Once the piece was replaced, my garage continued to malfunction. When you purchase this garage opener it comes with a warranty that does not cover labor, so in the event that the equipment malfunctions at no fault to the customer, the customer is expected to pay for the inconvenience. Wait times on the phone to speak with someone are about 2 hours, expectedly so if brand new equipment malfunctions and the company expects the customer to fix it. 0/10 do not recommend.

Terrible customer service. The app is broken. The product is poor quality. You can't use the WIFI features. No support offered, unfriendly help desk people, and antiquated technology. Buy anything other than a Genie Company product, or regret it.