The Genie CompanyReviews of geniecompany.com

The best service

After numerous hours trying to install the garage opener we finally called customer service and Dalisa SAVED US!!!! Thank you so much for your patience and thoroughness of walking us through the steps. Your voice was soothing and calming to us. You should do a tutorial video for publication because you represented The Genie Company extremely well.

I had a great experience with Genie support personnel. One day my garage door optical sensors stopped working. I ordered replacements on Amazon and when i received those did not work either. I had started a support email thread with Genie with hopes to get new sensors .. a little more digging and i uncovered that there was an issue with the voltage coming from the main unit so i cancelled the return. The Genie support team called me back and informed my of my lifetime warranty on the circuit board which neded replacement. I worked with the team to decipher my 20+ year old faded receipt from Home Depot. Genie ordered and is shipping a replacement circuit board for a small shipping fee. Everyone i talked to and worked was so patient and helpful. When (if ? :-) ) this garage door opener finally dies i will certainly replace with a Genie. Oh and register my product and save a photo of my receipt :-)

I was very pleased with the help I received!

Great product, great price and fast delivery!!GREAT

One of the rollers on my never-maintained garage door failed, causing damage to the carriage on the opener. I ordered a new carriage in the evening and they shipped the next day. Replacing the part took about an hour. I had fixed the door the previous day, so everything is working again.

I promptly received what I had requested. Thank you!

I needed customer support to get setup and the guy that helped me was amazing and very helpful!