The Genie CompanyReviews of geniecompany.com

I recently purchased a genie product and attempted to contact the company for support. The wait time for a service rep was extremely long and I was told to discuss my concerns with installer. I tried to register my warranty online and the genie website would not respond when I pressed submit. I spoke with online chat and she said I would receive her email within 1-3 days! I called the telephone number and they told me I had over an hour wait to speak with anyone. Totally unacceptable.

Spent an hour with CAROLINE on chat trying to get warranty coverage on a DEAD door opener. She had me spend 40 minutes "trouble shooting" although the thing was DEAD-NO SIGNS OF LIFE. She says they will need to authorize my warranty. I wait a week. No word. I connect again to chat and am told the CHAT assistance is only for ON LINE purchases. I will need to call for help since I purchased at store. REALLY?

I have used online customer service, and both representatives just never came back and replied to my questions. I copied and paste the conversation below so you guys can be the judge if I am the problematic one or this crapy customer service staff is. LaShara S. what happens when you press the learn button? Me: I didn't notice any reactions or sounds from the remote. Should we expect certain motion or sound? LaShara S. ok I asked about the learn button you said it isnt working Me: The learn button was pushed several times and then the remote being pushed. No motion from the garage door Me: so yes it isn't workin

I will never deal with this company again. They make it near impossible to register your product, their wait times are ridiculous. When scheduling a call back they never call when they say they will. My previous Genie garage door motor had to be replaced, i called a technician out to do the work, technician ordered all parts, i paid technician through cash app for the job, I didn’t know they don’t accept web receipts, was very nasty about it.

My Genie garage door openers have been great. But now that I need a replacement part, customer service is non-existent. Buying another garage door opener from another manufacturer to replace a minor part may be my only option.

Like most others, my experience with Genie customer service has been terrible. The garage door opener I bought is less than 2 years old and require calls to Genie tech support on 4 occasions. Each call requires incredible patience because you will be put on hold, then transferred to another department, then you have 2+ hour wait time. If you leave your number for a call back, you will be lucky if they return your call within 2 days, if then. The Genie model 3053 has been nothing but trouble and Genie tech support makes it worse.

My 6 year old Genie opener quit working. I phoned Genie Customer “Service” where I was advised that the wait would be one hour - or - I could give my phone number and expect a call from them in about an hour; that’s what I opted for. It is now SEVEN HOURS LATER and I’m still waiting for that call. Just terrible service.

I ordered a replacement circuit board from their site and received it late but did receive it. I opened it up and was looking at the instructions and the board when I saw that the board was not for my unit and would not even fit inside the head. I emailed a note to the support group to send me the correct one and tell me how to return this one. They act as if it was my fault they shipped the wrong unit and told me they only except UNOPENED product, and there will be a 15% restocking fee. This is the worst company impression I have ever experienced in the ten years I have owned one. Now of course I will not recommend them, in fact I have commissioned a LIFTMASTER as a replacement.