The Genie CompanyReviews of geniecompany.com

My experience with using genie has been one of the worst customer service experiences I've ever had in my life. I waited on the line with them for service which said it would be a few more minutes, for 3 hours. At the end of the 3 hours I was disconnected with no explanation other than the system was having troubles. I tried to get in contact with the live chat on there website which did not help as they kept on pointing me back to the call center, which never picked up. Also the call center would tell me that I could instead choose to go on hold for a call back later, which I tried this and did not receive a call back. The life chat had no explanation and would just point me back to going to the call center. I just needed help with programing a remote to open a gate, after following the manual did work. I would not suggest genie products to anyone and would give them a lower star review if possible.

My garage door opener Model 7155L was purchased from Costco. It is under warranty and all of sudden stop working. I hear no motor movement while pressing button to open. After 2 weeks of contacting support, they sent me electronic board which was inside the unit to replace by myself. I replaced the board and garage door started working. Within a month, it stopped working again with the same symptoms. I contacted support again over the chat and after troubleshooting, they said someone will call you for further troubleshooting. It has been 2 weeks since then and no one has called me. I also submitted request to support using support email and no response. I called then three time and every time there is wait of 3 hours with an option to receive call back. I never received any call back. Genie support is unbelievable.

Jesus Christ do not call these people if you need help with their products. They will not help you, sending you to an online chat support only for them to not be responsive or helpful. You’re up a creek without a paddle if you need help from this company. 2 hour wait times via phone is crazy, how many people need help with garage door openers at once??

We called help line over 10 times. No matter how long you wait nobody pick up the phone.

After numerous hours trying to install the garage opener we finally called customer service and Dalisa SAVED US!!!! Thank you so much for your patience and thoroughness of walking us through the steps. Your voice was soothing and calming to us. You should do a tutorial video for publication because you represented The Genie Company extremely well.

I Live in Ohio so I bought an Ohio product, though I don’t hold out much hope for this piece of junk. Just how is it that the backup battery when installed screws up the circuit board so you can not program your car remotes. Amazing that after dumping $230 on this unit I have to find a YouTube video that’s years old on how to get it to work. I have learned that they really don’t care about the product they produce, or fixing the problems that exist. So much for made in USA.

Installer contracted by Home Depot-CLOPAY Contractor did Nothing But BAD MOUTH Genie Products the entire time... 1 month later, Outdoor Keypad stopped working while remote(s) and indoor panel working. Read the manual... nothing specific to Keypad only issue. Went to website FAQ, nothing specific to Keypad only issue. Called Support, "expected wait time 2hrs", been on/in Hold Queue for MORE Than 4hrs! Then Got DROPPED... Attempted CHAT Support, received instructions similar to manual. USELESS! Any Corp that does not respond to Extended Hold Does Not Care About Customer!

I purchased an installation contract and can't get anyone to call me back to schedule the installation. You can't actually get to a live person to determine if there is any issue, you just have to keep leaving messages. The Home Depot store has called for status and I have called. No response.