The Genie CompanyReviews of geniecompany.com

I bought TWO model 7155 openers. I have had trouble with BOTH of them within the first month. They have excellent trouble support agents IF YOU CAN GET TO THEM. You cannot. On hold 1.5 hours each time you call. Something to consider before buying one of these units. Honestly this is the WORST customer support experience I have ever had with any company.

I recently sent several emails requesting that they send me a missing part for my garage door opener package, but they kept sending me the same generic response over and over without resolving the issue. So I called customer support, but even after being on hold for over an hour, no one answered, so I had to hang up. It was their mistake to leave the part out, yet asking them to send it made me feel like I was begging. I think it’s wrong for them to even call themselves “customer support.”

the communication they don't get back you . on 9/20/26 made call from 10.am to 3pm own hold about 30 min or longer have time on hold the rest of time left number to call back like they ask bull guess what they said the could get hold of me so i stop call waiting for the next day to call me back still no call i talk to someone 9/20/26 so 9/21 26 call AGAIN no help just on hold. the question was i a old genie old garage door i wont to put a new genie universal keypad wireless remote i did talk to someone earley 9/20/26 but go disconnected and have not heard from no one sense. i guest the are to big to help or take service call.

My garage door broke and it was from Genie. I asked if they have warranty and I was told their warranty is only 1 year. Even a laptop comes with one year warranty

My Genie Opener has been nothing but a dissapointment. Ive spent more on service calls than it cost new. Today all the remotes quit working. We tried to call the 800 number for tech support and were on hold for over an hour before giving up. Genie shoud be embarrassed

We have two genie garage door openers both model 3053. They open and close just fine the problem is programing them to a car. We have had nothing but struggles to get them to sync with a ram 1500, gmc sierra, land rover and finally Porsche Macan. Each instance required us to contact customer service and resort to work arounds only the genie people know. When we get to the Porsche Macan we called customer service 3 time each rep failed. The last two reps promised we would get a call from a higher level rep. We never received a call. I will be removing the Genie openers and installing Chamberlain openers they seem to have good reviews. And I am sure will have better customer support.

Hands down, this is the worst company I've ever dealt with, and I'm not young. I bought a unit from Genie's Amazon store, and I had issues immediately. Genie's reps did everything possible to get rid of me, even closing a chat saying it was "inappropriate" (odd, since there were no harsh words at all). Finally, I wanted a replacement board, and I was told I had to prove it was a new unit even when I bought it from Genie's storefront! I just talked to a garage door repairman who was fixing a cable, and he ranted about how bad the company is and how they use plastic gears and circuit boards that don't last. He said he wouldn't touch them even under any circumstances, not for installation or repair.

I was having trouble reprogramming the keypad. I called customer service and waited 64 minutes for a callback. In the process of reprogramming, the agent was rude, condescending and downright bitchy. I called her on it saying “hey I am just trying to get some help here and you are being just AWFUL. Would you just BE NICE?” Instead of apologizing for her attitude, she defended it saying I was not listening. We FINALLY got the job done, but it was a terrible customer service experience. If I could get ahhold of the company, I would formally complain.