The Genie CompanyReviews of geniecompany.com

This is a rally frustrating. Please don't buy with this company product. They don't even take care if something happens if you still have warranty. It's been just 3 month and its breaking when i called them they said they won't send the technician to take look at it you have to pay for it. I will share my thoughts with all my fellow relatives and friends about experience that i have from this product.

Ordered a CPAP cleaner. Been tracking the thing since 12/7/20. It's been in transit since then. I believe this is a Chinese company so enough said. Chat doesn't respond. Incredibly bad service. Where is the unit?

Very upset with the customer service. Had been treated very well in the past and now they became very awful!! Will not honor my garage doors five year warranty, they charge me for parts which are incorrect, possibly damaging my opener more, will not have a supervisor speak to me and will not refund me for their error on parts. Will never deal with this company again!

I bought a belt from them and it was ripped then I bought another one and they charged me around 75$ but it’s missing parts.when I tried to tell the customer service they were very rude and they told me I have to pay for the missing part,that’s not fair at all plus the customer service hanged of the phone while I was talking,I would never buy any thing from them again

I used genie to order a smart tv from currys and even got charged for a specific time slot delivery of 9-11 which cost £50!!!and it is now half past 12 and still havent been delivered my tv and am now left with no way of tracking my "order", absolutely pissed off and in a dream world I'd very much love to have words with someones face over this, the dispicable prats

Had a safety sensor go out. Unit is only a week old. They refused to warranty it. Said I had to go to their store and buy another. Everyone I had contact with was rude.

Genie customer support policies and practices must have been established with the affirmative intent to prevent customers from engaging support staff in a reasonable time. Although the recorded messages and instructions tell callers to go the the chat agent online, agents are rarely available during the available times listed. Regrettably, my agent knew nothing about my 15+ year old product, even telling me it was just released and to be sure to register it! Programming a new vehicle and the external Genie garage door opener should not be as convoluted. So difficult in fact that Overhead Door/Genie claims that a 'special department' is required. This was confirmed a second time when, within the 2 hour window the support representative who called me back immediately put me in queue for a higher level support person! I'm to receive a call back in 15 minutes, we'll see. Advice: avoid the 4040L if it is still being sold. While quiet, it is very slow to operate, moving only 4" per second (21 seconds to open fully). Reason for second star: back in 2006 Overhead door, after a half dozen phone calls over a 2 week period, Overhead Door did send a pcb (with absolutely no instructions) and ultimately dispatched an installer to put it in. And recently, when I ultimately did receive a call back, on two occasions the person was patient and was able to talk me through getting things operating. The other good news is that the battery in the external keypad lasts a long time and I keep my cars for about 10 years, so maybe I'm done for a while. Condolences: sorry if you already own one.

I had a great experience with Genie support personnel. One day my garage door optical sensors stopped working. I ordered replacements on Amazon and when i received those did not work either. I had started a support email thread with Genie with hopes to get new sensors .. a little more digging and i uncovered that there was an issue with the voltage coming from the main unit so i cancelled the return. The Genie support team called me back and informed my of my lifetime warranty on the circuit board which neded replacement. I worked with the team to decipher my 20+ year old faded receipt from Home Depot. Genie ordered and is shipping a replacement circuit board for a small shipping fee. Everyone i talked to and worked was so patient and helpful. When (if ? :-) ) this garage door opener finally dies i will certainly replace with a Genie. Oh and register my product and save a photo of my receipt :-)