The Genie CompanyReviews of geniecompany.com

POS Company, there products and customer service is horrible. Hung up on me, never call back, totally screwed up my garage door and told me tough shit I had to fix it at my cost!

My Genie Keypad stopped working. After changing batteries and reprogramming the keypad, it still did not work. I then contacted customer support, and was told wait time would be approximately 5 minutes. After waiting approximately an hour, I disconnected the call and tried their website for customer support. After explaining my problem, I was told I could “chat”:with an expert for a fully refundable $5 cost. I disconnected from that Genie website and went back to the phone. I finally spoke with a customer service person after about 10 minutes and resolved the problem. It took about 10 minutes but I was able to figure out the problem with her help. My first contact with Genie customer support was at 712 AM. After Genie’s time estimate of 5 minutes, I received a phone call from Customer Support at 832AM. I told them about my disappointment with their estimate of 5 minutes and the actual time of being contacted was totally ridiculous. Also said that their on line chat website that wanted me to pay $5 was a scam in my never to be humble opinion. The agent blamed it on AI and apologized and said not to pay it. I told him I did not pay it but other customers might. All in all, the female agent I finally got to talk to was extremely helpful and friendly. She was indeed a breath of fresh air in the outhouse of customer support help website/phone.

I recently bought a genie garage opener at lowes during the July 4th weekend sale. As I was installing I noticed the band had an unnatural bend where the bolt met the band. I spent a week playing phone tag with customer service because their wait times are 3 hrs long. When I finally got to a rep they had me send pictures. After spending multiple weeks going back and forth with the rep via email, they refused to replace the band saying my garage must be unbalanced. I argued that the belt bend has nothing to do with my door, that it came to me damaged. They offered me the option to purchase a new belt, but won't replace it themselves.

purchase a garage door opener from lowes and the belt snap in 15 days I call customers service send all the information the want and never respond to my email's 168.00 dollars down the drain never again buy anything from this company .

Have a warranty call with them. Customer service is rude and does not try to help.

I purchased 7155 from Lowes and installed on 7/20/24. Program button on unit would not work. I called service and 3 hours later they called me back. I was told to troubleshoot the unit by removing the cover. It turns out the cover does not line up with the buttons on the master circuit board. Apparently a common problem. Genie will send me a new cover if I pay $10 for shipping. I'm ready to return it to Lowes so the Genie on the phone figures out how to waive the shipping charge and send me a new cover.

I don’t normally do this, but I’m fairly upset I was on a chat for over 30 minutes trying to find out about the problem with my genie garage door opener. The person operating the chat obviously had no knowledge of garage door openers or what I was saying after 30 minutes I was cut off. I attempted to reestablish the chat and when. Lactase B. Came back online. She immediately cut me off when trying to reach genie by phone they told me an hour and a half. It’s been an hour and a half. I called back again and they said two hours for a return phone call horrible horrible horrible customer service I would never recommend these to anyone caution

Ten years into a 15-year warranty, and my belt broke. I called customer service and was told that they would not warranty the belt without a receipt. My receipt is faded past being able to see anything, and they refused to warranty the belt. The service representative was rude. She interrupted me every time I spoke and refused to let me talk to a supervisor. I have been a loyal Genie customer, and I am very disappointed in how they handled this. It is very disingenuous to advertise a 15-year warranty and then weasel out of it.