Jessica E.
Overall a pleasant experience
Update: Customer service got in touch with me. I was able to see a different doctor who was very nice and helpful. I was happy with my visit. Scheduled my appointment. Paid the co-pay. Joined the zoom meeting 5 minutes early. Waited OVER an hour and nobody joined it. Tried to get in touch with customer service which is non-existent.
Response from General MedicineOct 5, 2026
Hi Jessica, sorry you waited over an hour on a Zoom that no one joined, and that you couldn't reach anyone for help. Please email [email protected] with the name and email you booked under and the date and time of your visit so we can verify your information and help. You can request your refund there too.



