Casey M.
Great customer service!
Initially there was a misunderstanding of the price and quality of the stone I ordered, Gema&Co worked diligently with me to ship back and swap out the stone for something else. I must say I'm very impressed with how they handled the situation in a timely manner. I'm very happy with the transaction and would recommend them to anyone!
Response from Gema&CoDec 26, 2023
Hi Casey, please note that the product you're referring to are GHI quality stones which are a full step in color quality below the DEF stones we are using for our earrings which is the reason for the pricing difference. We were off yesterday during Christmas, but have just emailed you that we'd be more than happy to accept your return or exchange. Please follow up with us via email so that we can clarify the difference in the two products for you. - Liz Weaver, Gema&Co




