Gema&CoReviews of gemaandco.com

Response from Gema&CoSep 7, 2026

Hi Parsons, we have no record of your order or ever having been contacted by you. Please let us know what your order number is as there is no associated order under this review or your email. - Liz Weaver, Gema&Co

Response from Gema&CoJun 8, 2025

Hi Deysy, thank you for the review. The heart indentation on a 0.25ct heart will be very small as the size of the stone itself is small. The bezel edge will follow the curvature of the stone and we match it as closely as possible. We've accepted your return and offered to look into physically carving out more of the gold on the bezel edge to make the indentation more robust or providing you with a no additional cost exchange (other than the pricing difference) to a larger stone via email. Please let us know what else we can do to provide you with a more satisfactory experience. - Liz Weaver, Gema&Co

Response from Gema&CoNov 2, 2022

Hi Pamela, Thank you for taking time out of your day to review your experience. We are a bit taken aback that we received a 1-star review from you. We strive to have perfect reviews from every customer and place great emphasis on having the best customer service, products, and post purchase warranty/care. We fully appreciate your opinion that the ring will not be durable enough for you, but we offer time tested rings with an industry best 2+ year warranty where we cover almost all issues for customers at no cost to them. If we did not have confidence in our rings, we would not be able to offer such stellar service and collect the 300+ 5-star reviews across our review platforms. We've already accepted your return request no questions asked the day it was requested. I've also informed you via our emails that we'd be more than happy to make adjustments to any of our standard rings for you by increasing the shank width and prong dimensions to meet your durability needs. Please let us know what we can do to ensure a positive experience on your end. Best, Liz Weaver Gema&Co